Senior Analyst, Financial Controls Oversight

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
Job Title: Senior Analyst, Financial Controls Oversight
Department & Team: Financial Controls Oversight

Reporting to the Director, Financial Control Oversight (FCO), the Sr. Analyst, FCO, is responsible for participating in various controls and strategic initiatives across the Chief Accounting Officer’s (CAO) organization. You will work closely with the business to establish controls and policies, identify, and remediate control deficiencies and gaps, and influence and collaborate in large scale system implementations and enterprise-wide initiatives.

The successful candidate will have a proven history of fostering relationships with key stakeholder groups as well as implementing well-adopted, stable, and sustainable controls and policies. The role is separate from SOX, although the FCO function is a key contributor to the success of the SOX program.

This is based Manila and an individual contributor role reporting directly to the US team.

Primary Responsibilities:

• Work across the CAO organization to address and implement internal control initiatives.
• Collaborate with the business to implement new controls where needed.
• Understanding various processes to identify gaps and/or enhance the control environment.
• Work closely with process owners to track and remediate control deficiencies in a timely manner. This includes performing root cause analysis, preparation of action plans, providing guidance over documentation to evidence control activities, and preparing the related exposure analysis.
• Maintain Risk and Controls Matrix (RCM) and associated process maps.
• Assist in the development/design of the control environment when a new process or application is implemented.
• Assist in the development of management control policies and/or related implementation plans.
• Close coordination with the SOX team over risks and controls.
• Special or ad-hoc projects

Qualifications:

• Bachelor’s degree in Accounting or Finance
• 5+ years of demonstrated experience with increasing responsibilities and a strong understanding of internal controls over financial reporting obtained through positions held in SOX, finance, accounting, risk, controls, internal and/or external audit
• Experience with audit software (i.e. Workiva, AuditBoard, etc.)
• Strong understanding of GAAP, COSO, and internal controls.
• Ability to work in globally dispersed team in a remote working environment.
• Ability to manage multiple priorities and deadlines, with high standards for quality, accuracy, and attention to detail
• Ability to work independently and as a member of the team in a fast-paced environment
• Must have strong presentation, verbal, and written communications skills
• Strong analytical and problem-solving skills

Preferred Qualifications:

• Professional certification: CPA or CA, CIA , CICA, CISA, etc.
• Public Accounting experience
• Experience in a SaaS environment

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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