Senior Analyst, Business Systems

• Full-time, Continuing position

• $121,213 - $136,507 + 17% Superannuation and Flexible Working Arrangements

• Based at the Melbourne CBD campus, and hybrid ways of working

About You

This role sits at the centre of how RMIT manages its alumni and donor information, making sure the system and  information behind these relationships is accurate, reliable, and working as it should. As the Raiser’s Edge specialist, you will lead in maximising the capabilities of the platform that supports fundraising and engagement activity, ensuring data is well structured, up to date, and easy for teams to use. You will work closely with other systems and data specialists, fundraisers and engagement staff to help them find the right information, build targeted data segments, and use the system effectively in their day-to-day work.

This is a hands-on systems administration role that combines platform management, data quality oversight, and user support. You will monitor and improve data accuracy, manage imports and exports, apply system rules and updates, and troubleshoot issues as they arise. You will also provide guidance and training to users, helping lift capability across the team. As the function continues to grow, you will play a key role in strengthening processes, improving consistency, and ensuring the CRM remains a trusted source of truth for decision making, engagement and fundraising outcomes.

To be successful in this position, you’ll have:

• Experience successfully developing and delivering CRM (preferably Raiser’s Edge or similar) capabilities to achieve strategic objectives and operational plans within a best practice environment.

• Proven track record working effectively with customer service, sales and marketing teams focused on fundraising, external engagement and other cross-functional teams and delivering high level services aligned with their goals.

• Extensive experience in project management, systems development, data analytics and developing reports to inform decision making. 

• Outstanding analytical and problem-solving skills and the capacity to develop creative solutions to technical and business problems.

• Demonstrated ability to gather and analyse business requirements from a range of clients and stakeholders.

• Demonstrated ability to exercise discretionary judgment, assess priorities and manage workloads while maintaining accuracy.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The Engagement Portfolio provides integrated, strategic leadership across the University to advance RMIT’s reputation, reach, and revenue, encompassing a range of functions, including domestic and international student recruitment; global marketing; market intelligence and proposition, strategic communications; Advancement (alumni engagement, philanthropy, donor stewardship and donor relations, and Advancement Services); and industry engagement and partnerships.

Through innovation, collaboration, and strategic partnerships, the Engagement Portfolio plays a critical role in diversifying revenue streams and expanding RMIT’s presence in alignment with its long-term strategic objectives.

Advancement develops and leads the engagement of the University’s largest community, the alumni (c. 550,000), leads fundraising in support of institutional priorities and stewards donors and alumni to generate measurable impact.

To Apply

Please submit your CV along with a covering letter outlining your experience in Raiser’s Edge (or similar CRM), your approach to data management and system administration, and how you have supported users or improved data quality and processes, by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Karen Laing via email [email protected]. 

Position Description - Senior Analyst, Business Systems

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.  

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RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes.  All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence.  Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

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