We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
This role owns measurement for the Service Ops Plan Sponsor Services COE Automation and AI Enablement team portfolio—defining and tracking KPIs, evaluating the performance of automation efforts, and reporting ROI.
Key responsibilities
- Define, operationalize, and maintain KPIs for automation and AI enablement initiatives (value, adoption, quality, speed, reliability)
- Establish baselines and measurement plans for new automations to ensure performance is comparable over time
- Evaluate automation performance by tracking outcomes vs targets, identifying variance drivers, and surfacing improvement opportunities
- Quantify and report ROI (e.g., cost savings, capacity release, cycle-time reduction, error reduction) with clear assumptions and traceable logic
- Build and maintain dashboards and recurring reporting for operational and leadership audiences; ensure reporting is accurate, consistent, and easy to consume
- Translate ambiguous business questions into structured analyses, clear recommendations, and decision-ready narratives
- Partner with Service Ops, automation/AI builders, and enterprise data teams to source data, validate definitions, and improve data quality
- Document metric definitions, calculation logic, and refresh cadences to improve consistency and auditability
- Support pilots/experiments by defining success measures, tracking results, and turning learnings into scalable measurement approaches
Required Qualifications
- 4+ years of experience in business analytics, data analytics, or equivalent experience
- Strong data wrangling skills; comfort working with large, potentially messy datasets across multiple teams and functions
- Hands-on dashboarding and reporting experience
- Demonstrated experience defining KPIs and building ROI/performance measurement that stands up with senior stakeholders
- Strong written and verbal communication skills; able to present insights to non-technical audiences
- Strong attention to detail in definitions, documentation, and repeatable reporting
Preferred Qualifications
- Experience measuring automation (RPA/workflow) and/or AI initiatives, including ROI methodology and benefits tracking
- Service operations or enablement analytics experience
Education
- Bachelor's degree preferred
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/18/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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