C.H. Robinson is seeking an Air Import Operations Executive (Senior Global Forwarding Agent) to join our operations team in Penang, Malaysia. The Senior Global Forwarding Agent (GFA) will be the primary point of contact for their assigned customer accounts, managing the full shipment lifecycle to ensure accuracy and efficiency in meeting customer requirements. You’ll work closely with customers from the initiation of shipments through to completion, overseeing all related tasks, maintaining daily communication, managing reporting, and handling emails.
A successful GFA thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Operational Execution:
End-to-end coordination of air import shipments (Freehand & Nomination)
Registration of shipments into the forwarding system Navisphere on time and accurately
Monitor flight schedules, cargo arrivals, and promptly resolve any discrepancies
Coordinate effectively with gateway, warehouse, clearance teams, and customers
Prepare and submit import customs documentation in compliance with regulations
Prepare accurate invoices, verify vendor and agent costs, and ensure timely and accurate billing
Facilitate Relationships:
Build strong relationships with customers by responding promptly and following up on issue resolution
Communicate clearly, timely, and effectively with customers, agents, CHR offices, and outside vendors
Promote and maintain a positive working relationship among all team members
Escalate issues as needed and actively support continuous improvement initiatives
QUALIFICATIONS
Required:
High school diploma or bachelor’s degree
Minimum 2–3 years of freight forwarding experience, including 1+ years in air import or export operations
Proficiency in Microsoft Office Suite
Able to converse in English and Bahasa Malaysia
Preferred:
Diploma or degree in Supply Chain, Logistics, International Business, or related field
Basic knowledge or coursework in supply chain and customs procedures, including customs clearance and bonded transport
Strong customer service skills and ability to manage multiple tasks
Strong attention to detail and ability to work under pressure in a fast-paced, deadline-driven environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
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What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
