At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
This person will support the technical build-out and operation of enterprise AI platform integrations — identity, connectors, and control-plane guardrails — across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), deliver day-to-day AI user support and enablement, including relationship support for high-touch groups, and serve as L2/L3 support for platform and connector defects, escalating complex issues to the Lead.
Responsibilities
- Build, configure, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations
- Help implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection
- Serve as L2/L3 technical support for platform defects, connector failures, and model/runtime issues raised by Tier 0–1 support, escalating complex issues to senior engineers
- Provide Tier 1–2 AI support: triage, troubleshoot, and resolve user requests and incidents, and create and maintain knowledge base articles and runbooks
- Deliver user enablement: onboarding, training sessions, how-to guides, and adoption guidance, and relay recurring issues and feedback to the Lead
- Serve as day-to-day point of contact for assigned high-touch groups: provide responsive, high-quality support, join regular check-ins led by the Lead, capture needs and feedback, and raise escalations and priority issues to the Lead
- Support Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate
- Execute provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration
- Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements
- Assist in evaluating vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed
- Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation
- Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements
Qualifications
Required:
- 2+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration
- Working knowledge of SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms
- Exposure to integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns
- Familiarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging
- Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail design
- Familiarity with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms
- Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts
- Comfortable working as an L2/L3 support point and partnering with vendor support teams
- Clear communication and a service mindset, with the ability to build working relationships and support senior business users with guidance
Preferred:
- Experience in financial services or another highly regulated industry
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to three days per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
$87,000.00 - $148,000.00 for the location of: Maryland, Colorado, Washington and remote workers$95,500.00 - $163,000.00 for the location of: Washington, D.C.
$108,000.00 - $185,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
Competitive compensation
Annual bonus eligibility
A generous retirement plan
Hybrid work schedule
Health and wellness benefits, including online therapy
Paid time off for vacation, illness, medical appointments, and volunteering days
Family care resources, including fertility and adoption benefits
Learn more about our benefits.
Skills Required
- 2+ years of experience in integration/platform engineering, identity and access engineering, or enterprise SaaS administration
- Working knowledge of SSO, SAML, OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms
- Experience integrating enterprise applications through APIs, API gateways such as Apigee, Microsoft Graph, or MCP-based tool and connector patterns
- Familiarity with AI platform administration, including Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar platforms; admin consoles, DLP, and compliance logging
- Understanding of agentic AI risk concepts, including tool use, memory, autonomy, and control-plane or guardrail design
- Familiarity with observability and logging tools and FinOps or usage reporting for SaaS or cloud platforms
- Ability to create and maintain technical runbooks, architecture and control documentation, and registry or evidence artifacts
- Experience working as an L2/L3 support point and partnering with vendor support teams
- Clear communication and a service mindset, with the ability to build working relationships and support senior business users
- Experience in financial services or another highly regulated industry
T. Rowe Price Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about T. Rowe Price and has not been reviewed or approved by T. Rowe Price.
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Retirement Support — Retirement offerings are positioned as a standout, including strong 401(k) matching/contributions and related long-term savings features. Employee stock purchase options are also cited as part of the overall rewards structure that adds value beyond base pay.
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Leave & Time Off Breadth — Time-off benefits are repeatedly framed as generous, including sizeable PTO allotments and multiple paid-leave categories. This breadth of leave is described as a meaningful component of the overall rewards package.
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Career-Linked Recognition & Rewards — Annual bonuses and performance-linked rewards are described as common components of total compensation. Tuition assistance and development support are also presented as rewards that reinforce longer-term career growth.
T. Rowe Price Insights
What We Do
T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on—now, and over the long term. Headquartered in Baltimore, Maryland, we provide an array of mutual funds, subadvisory services, separate account management, recordkeeping, and related services for individuals, advisors, institutions, and retirement plan sponsors. At T. Rowe Price, we believe in strategic investing. It has guided how we do business for more than 80 years, and it’s driven by independent thinking and rigorous research. So our clients can be confident that we’ll strive to select the right investments as we help them achieve their objectives. Strategic investing means that we don’t stop at surface level analysis. Instead, we go beyond the numbers. Our investment professionals travel the world, visiting the companies they evaluate. It’s this passion for exploration and understanding that has helped inform better decision-making and prudent risk management for our clients since its founding by Thomas Rowe Price Jr. in 1937.
