At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are looking for a Senior AI Software Engineer who thrives at the intersection of infrastructure, DevOps, and applied AI. In this role you will design and build intelligent automation systems that reduce toil, accelerate delivery, and improve platform resilience for teams spanning SRE, DevOps, Systems, Networking, and Voice Engineering across the NICE CXone global multi-region cloud platform, including sovereign regions for UK Gov, AU Gov, EU, and FedRAMP. Your code will run in production and will directly impact how hundreds of engineers build, deploy, and operate mission-critical software.
What You’ll Own
Infrastructure Automation
AI-Driven Operations
Cross-Functional Engineering
Qualifications
Bonus Experience
What Success Looks Like
30 Days
You have completed a deep dive into cluster build and region provisioning workflows and identified the top three automation gaps. You have delivered a first working prototype that automates at least one currently manual step.
60 Days
An end-to-end automation pipeline has shipped for at least one cluster or region build workflow. You are contributing to the DevOps AI Working Group with a clear ownership lane, and an MCP server integration is scoped and in active development.
90 Days
There is a measurable reduction in manual effort for at least one team. AI-driven automation is in active use by SRE or DevOps engineers, and you are established as a trusted collaborator across SRE, Systems, Network, and Voice teams.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 5+ years software engineering experience focused on backend systems, infrastructure automation, or platform engineering.
- Production-grade experience in Python or Go.
- Experience with AWS (IAM, EC2, EKS, RDS, Lambda, CloudWatch, multi-account architectures).
- Hands-on experience building automation that interacts directly with REST or GraphQL APIs.
- Familiarity with CI/CD systems such as GitLab CI or GitHub Actions.
- Familiarity with infrastructure-as-code tooling such as Terraform, CDK, or Pulumi.
- Demonstrated ability to build AI-powered workflows using LLM APIs (Anthropic, OpenAI, or equivalent), including prompt engineering, tool use/function calling, and agentic orchestration.
- Strong understanding of distributed systems, Kubernetes, and cloud-native observability (metrics, logs, traces).
- Excellent written and verbal communication skills, able to produce documentation, runbooks, and architecture diagrams.
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
- Experience with TypeScript or Node.js.
- Experience with agentic AI frameworks such as LangGraph, CrewAI, AutoGen, AG2, Semantic Kernel, or Smolagents.
- Prior work in regulated or sovereign cloud environments (FedRAMP, IL4, UK G-Cloud, AU PROTECTED).
- Familiarity with Backstage developer portals and CI/CD integration.
- Experience with OpenObserve, Grafana, or similar observability platforms at scale.
- Background in SRE, NOC tooling, or incident management automation (alert correlation, runbook automation).
- Exposure to Kafka or other distributed messaging systems in production operations.
- Prior experience building internal tooling that replaced manual web-based interfaces for infrastructure operations.
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
