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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
SUMMARY:
The AI Agile Product Owner connects stakeholder strategy with the tactical execution of Agile development teams. This role owns and prioritizes the product backlog for AI-enabled features across digital applications and support platforms, translates product strategy into clear user stories and acceptance criteria, and promotes delivery that aligns with business value, user needs, privacy requirements, and responsible AI guardrails.
HIERARCHY:
Individual contributor who works across business stakeholders, product leadership, user experience, engineering, data, security, privacy, legal/compliance, and support teams. The role provides product direction to Agile delivery teams without direct supervisory responsibility.
PRIMARY DUTIES:
- Partner with stakeholders to understand strategic objectives, user needs, product outcomes, and success measures for AI-enabled digital experiences.
- Translate strategic vision into actionable product roadmaps, epics, features, user stories, acceptance criteria, and prioritized backlog items.
- Own and continuously refine the product backlog in Jira, balancing business value, customer impact, risk, dependencies, team capacity, and technical feasibility.
- Provide clear product direction and timely decisions to Agile development teams throughout discovery, planning, delivery, validation, release, and ongoing optimization.
- Lead or actively participate in backlog refinement, sprint planning, daily coordination, sprint reviews, retrospectives, and release planning.
- Collaborate with engineering, design, data, analytics, support, security, privacy, legal, and compliance partners to define and deliver AI features in digital applications and platforms.
- Ensure AI use cases, requirements, data handling, and user experiences address applicable privacy, security, transparency, human oversight, and responsible AI guardrails.
- Define testable acceptance criteria and support validation of product increments against functional, quality, usability, and guardrail requirements.
- Maintain complete, current, and traceable product documentation, including decisions, assumptions, dependencies, risks, requirements, and release notes.
- Monitor delivery progress, remove ambiguity, communicate status and tradeoffs, and escalate material risks or decisions to the appropriate stakeholders.
- Gather stakeholder and user feedback, review performance data, and use insights to recommend backlog and roadmap adjustments.
- Support change readiness, stakeholder communications, and adoption activities for new or enhanced AI-enabled capabilities.
- Perform other duties as assigned.
COMPENTENCY:
- Strategic and tactical alignment: Connects stakeholder vision and desired outcomes to executable delivery plans.
- Product ownership: Demonstrates strong backlog management, prioritization, roadmap planning, and value-based decision making.
- Agile delivery: Applies Agile principles and practices effectively in cross-functional product development environments.
- AI and digital platform knowledge: Understands the implementation of AI-enabled features within digital applications and support platforms.
- Responsible AI awareness: Recognizes privacy, security, transparency, data governance, human oversight, and other guardrails relevant to AI solutions.
- Communication and influence: Communicates complex concepts clearly to executive, business, technical, and delivery audiences.
- Documentation: Produces clear, concise, well-structured, and traceable product artifacts.
- Collaboration: Builds alignment across stakeholders and multidisciplinary teams, including partners without a direct reporting relationship.
- Analytical problem solving: Evaluates options, risks, dependencies, and evidence to support sound product decisions.
- Organization and execution: Manages competing priorities while maintaining focus on outcomes, quality, and timely delivery.
REQUIRED EDUCATION:
Bachelor's degree in Business Analysis or a relevant field.
EXPERIENCE:
- Minimum of 10 years of product owner, product management, business analysis, or Agile delivery experience, including senior-level product ownership responsibilities.
LANGUAGE SKILLS:
Ability to read, analyze, and develop complex business and technical documentation. Ability to communicate clearly and persuasively in English with stakeholders and delivery teams at all organizational levels.
QUALIFICATIONS:
- Advanced proficiency using Jira to create and manage product backlogs, epics, user stories, acceptance criteria, workflows, and progress tracking.
- Demonstrated experience delivering AI features in digital applications or platforms.
- Demonstrated experience working with digital support platforms and cross-functional technology teams.
- Working knowledge of privacy and other responsible AI guardrails, with the ability to incorporate them into product requirements and delivery decisions.
- Excellent written, verbal, facilitation, presentation, and stakeholder management skills.
- Product Owner certification is preferred.
PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
WORK ENVIRONMENT:
Professional administrative environment with frequent use of computers, collaboration platforms, video conferencing, and standard office equipment. Work arrangement may be remote, hybrid, client-site, or office-based according to assignment requirements.
EXPECTED HOURS OF WORK:
Full-time schedule aligned with client and project needs. Occasional work outside standard business hours may be required to support key milestones, workshops, or releases.
TRAVEL:
Limited travel may be required for client meetings, planning sessions, workshops, or other business needs.
ADA Statement
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Below is the pay range of this position for considered candidates based on qualifications and experience.
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Skills Required
- Bachelor's degree in Business Analysis or a relevant field
- At least 10 years of product owner, product management, business analysis, or Agile delivery experience, including senior-level product ownership responsibilities
- Advanced proficiency using Jira to create and manage product backlogs, epics, user stories, acceptance criteria, workflows, and progress tracking
- Experience delivering AI features in digital applications or platforms
- Experience working with digital support platforms and cross-functional technology teams
- Working knowledge of privacy and responsible AI guardrails, including incorporating them into product requirements and delivery decisions
- Excellent written, verbal, facilitation, presentation, and stakeholder management skills
- Product Owner certification
- Ability to read, analyze, and develop complex business and technical documentation
- Clear and persuasive English communication with stakeholders and delivery teams
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
