The Role
Design, build, and deploy scalable AI/ML and generative AI solutions (including RAG and agentic workflows) for sales and distribution modernization. Integrate APIs and microservices with enterprise systems (CRM, enrollment, broker ecosystems), implement MLOps, monitor model performance, ensure Responsible AI and security compliance, collaborate with product, engineering, offshore teams, and drive high-quality execution.
Summary Generated by Built In
Requisition Number: 2374704
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- The Senior AI/ML Engineer will contribute to the design and delivery of AI-enabled solutions supporting Sales and Distribution modernization, including integration across employer, broker, and enrollment ecosystems
- This role focuses on building and enhancing scalable components for sales workflows, distribution platforms, API integrations, and automation pipelines, including AI-driven and agentic workflow capabilities
- The engineer will develop and deploy machine learning models, generative AI solutions, and RAG-based systems that improve sales intelligence, operational efficiency, and decision-making
- Working closely with product, engineering, and operations teams, the role will translate business requirements into technical solutions and ensure seamless integration with existing enterprise systems
- The Senior Engineer will support system performance, reliability, and scalability, contribute to model evaluation and monitoring, and ensure adherence to Responsible AI, governance, and security standards
- Additionally, the role collaborates with offshore teams, participates in design and code reviews, and drives high-quality execution within defined project scope
- Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows, and decision-making
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- A bachelor's or master's degree in computer science, engineering, or a related field
- 8+ years of experience in software engineering, with 2+ years of hands-on experience building and deploying AI/ML systems in production environments
- Experience with model evaluation, performance monitoring, and MLOps practices
- Solid expertise in developing scalable enterprise applications, including API integrations, microservices architectures, and workflow automation frameworks, along with working experience in machine learning, generative AI (GPT-based models), RAG pipelines, or agentic workflows
- Solid understanding of sales and distribution systems or enterprise platform integrations, including CRM, enrollment, or broker ecosystem integration patterns
- Demonstrated solid problem-solving skills, the ability to translate business requirements into technical solutions, and effective collaboration with cross-functional teams
Preferred Qualifications:
- Experience working in distributed or offshore team environments
- Familiarity with enterprise AI governance, Responsible AI principles, and security/compliance requirements
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's or master's degree in computer science, engineering, or related field
- 8+ years software engineering experience with 2+ years building and deploying AI/ML systems in production
- Experience with model evaluation, performance monitoring, and MLOps practices
- Expertise developing scalable enterprise applications, API integrations, microservices architectures, and workflow automation frameworks
- Hands-on experience with machine learning, generative AI (GPT-based models), RAG pipelines, or agentic workflows
- Understanding of sales and distribution systems or enterprise platform integrations (CRM, enrollment, broker ecosystems)
- Demonstrated problem-solving skills and ability to translate business requirements into technical solutions
- Experience working in distributed or offshore team environments
- Familiarity with enterprise AI governance, Responsible AI principles, and security/compliance requirements
Optum Compensation & Benefits Highlights
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Healthcare Strength — Official materials highlight copay and HSA medical plan choices with in‑network preventive care at 100%, prescription coverage, and low/no‑cost virtual visits, plus company HSA contributions. Dental preventive services are 100% in network, and mental health resources include an EAP and premium Calm access.
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Parental & Family Support — Programs include six weeks paid parental leave, up to two weeks paid caregiver leave, and Bright Horizons back‑up care with enhanced family supports. Adoption assistance up to $10,000 for full‑time employees reinforces family‑oriented benefits.
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Equity Value & Accessibility — Financial benefits include an Employee Stock Purchase Plan at a 10% discount, expanding access to equity ownership.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
