The Role
Architect and develop scalable AI-driven IVR, conversational, NLP, and LLM solutions for high-volume customer interactions. Build classification and clustering models, perform SQL-based analysis, design RAG and agentic workflows, and establish LLMOps practices for monitoring and lifecycle management. Partner with platform, speech engineering, and product teams while mentoring junior and offshore engineers.
Summary Generated by Built In
ITTConnect is seeking an experienced Senior AI / ML Engineer (Python) to work for a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. End client is in the telecom industry.
Job location: Charlotte, NC.
We are seeking a highly experienced senior AI Engineer, designing scalable LLM and NLP solutions for high-volume
customer interactions. This role will drive architecture, best practices, and
innovation across voice AI systems.
Key
Responsibilities:
- Architect
and develop AI-driven IVR and conversational systems using Python
- Build
NLP models for text classification and clustering to support
intent detection and call routing
- Perform
data analysis using SQL
- Design
and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice
and chat use cases
- Lead
development of Agentic AI workflows for multi-step customer
interactions
- Establish LLMOps best practices, including monitoring, evaluation, and
lifecycle management
- Partner
with IVR platform, speech engineering, and product teams
- Mentor
offshore and junior AI engineers
Requirements
- 12+
years of experience in AI / ML
- Strong proficiency in Python.
- Proven
expertise in NLP, including:
- Text
classification
- Clustering
- Strong
experience in data analysis using SQL
- Hands-on
experience with LLMs:
- Prompt
engineering
- Evaluation
frameworks
- Retrieval-Augmented
Generation (RAG)
Good to Have:
- Experience
with Agentic AI and multi-agent orchestration
- Experience
with LLMOps / MLOps in production environments
- Cloud
Experience
Libraries
& Tools:
- Python
/ ML: NumPy, Pandas, Scikit-learn, XGBoost
- NLP: spaCy,
Hugging Face Transformers, NLTK, Sentence-Transformers
- LLM
Frameworks: LangChain, LlamaIndex, OpenAI SDK
- Agentic
AI (Good to Have): LangGraph, AutoGen, CrewAI
- Data
& SQL: Oracle, MySQL, SQLAlchemy
- Vector
Databases: FAISS, Pinecone, Weaviate, Qdrant
- LLMOps
/ MLOps (Good to Have): MLflow, Weights &
Biases, BentoML, Airflow
Skills Required
- 12+ years of experience in AI / ML
- Strong proficiency in Python
- Expertise in NLP, including text classification and clustering
- Strong experience with data analysis using SQL
- Hands-on experience with LLMs, prompt engineering, evaluation frameworks, and Retrieval-Augmented Generation
- Experience with Agentic AI and multi-agent orchestration
- Experience with LLMOps / MLOps in production environments
- Cloud experience
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The Company
What We Do
ITTConnect is an innovative provider of IT Professional Services focused on finding the best IT talent. Through a network of specialized IT recruiters we efficiently connect employers to top IT professionals. We assist companies to reach their recruitment objectives through flexible and tailored recruiting and staff augmentation services.
