In this position, you will design and implement cutting-edge AI conversational systems that power our next generation of customer experiences. You will engage with multiple internal teams, including engineering, infrastructure, data science, and growth. We build for perfection, use Python and the most modern tools on Azure Cloud, have an amazing culture, and love to solve complex, real-time problems.
What you'll do:Architect, design, and implement scalable, low-latency AI Voice Agent systems, including components. The ideal candidate has a strong engineering background and is familiar with AIOps and LLMOps practices.
Collaborate with product teams to integrate and operationalize Foundational Models (like LLMs) and specialized speech models into production.
Optimize the performance and real-time responsiveness of voice agent pipelines to ensure superior customer experience and minimal latency.
Communicate effectively with other engineers, product managers, customers, and partners.
5+ years of experience writing production-level code in Python.
2+ years of experience deploying Conversational AI models, TTS/STT engines, or real-time NLP systems to production at scale.
Experience with designing, building, and deploying scalable AI inference services to support real-time voice agents.
Advanced knowledge of Machine Learning methods and algorithms across traditional ML methods and Deep Learning theory and techniques.
Experience with Reinforcement Learning (RL) techniques and implementing Continuous Learning/Online Optimization systems for production.
Strong understanding of the Conversational AI and Machine Learning project lifecycle.
Experience with deep learning frameworks (PyTorch, TensorFlow)
Experience with databases/data warehouses such as SQL Server, PostGreSQL, Redshift, Snowflake
Experience with public cloud environments such as Azure or AWS.
Experience with microservices and asynchronous messaging technologies like Kafka, Azure ServiceBus, etc. (critical for high-volume, real-time interactions).
Experience with serverless architecture (Azure Functions, AWS Lambda, etc.).
Experience with Azure Cognitive Services (Speech/Bot Service) or similar cloud-based AI offerings is a plus.
Experience with Git, unit testing, debugging, profiling, JIRA, and other tools that are typically used by developers.
To be comfortable working in a fast-paced environment with a globally distributed team.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
Top Skills
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market.
Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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