Senior AI Developer

Permanent

Senior AI Developer - Contact Center

About the organization:
At Electrolux, we are leading a Digital Transformation that aims to deliver world-class Direct-to-Consumer (D2C) solutions through our Consumer Direct Interaction Organization (CDI XO). With a focus on innovation, we are driving growth and delivering cutting-edge experiences across Europe, APAC, and the Americas.
As a key player in this transformation, you will help shape the future of our digital solutions, ensuring the highest quality and smooth execution. You’ll be working in a fast-paced, high-energy environment within a digital product organization, collaborating across multiple Agile Release Trains. The initiatives you will lead are at the forefront of our strategic initiatives, and your contributions will directly impact our success.

All about the role:

We are seeking a passionate and skilled AI Developer to join our Contact Center initiatives within the CDI Service Platforms team. This role will focus on designing, building, and deploying AI-powered solutions that enhance customer interaction, automate support workflows, and improve operational efficiency.

You will work in a cross-functional team together with product owners, data scientists, and software engineers to integrate conversational AI, natural language processing (NLP), and machine learning into our digital post-purchase landscape. This is a high-impact role with opportunities to shape the technical direction of our AI strategy. In this role, you will be reporting to the Engineering Lead for Contact Center and AI. You will work on a daily basis with colleagues remotely that are based in other countries.

What you'll do:

As a senior AI developer at Electrolux, your main tasks will include:

• Design and develop AI-driven solutions for Contact Center platforms, including chatbots, voicebots, and intelligent routing engines.

• Contribute to AI architecture decisions and align solutions with enterprise standards and cloud infrastructure.

• To be constantly improving the functionality of our existing contact center solution.

• Deliver prototypes, proofs of concept (PoCs), and production-grade implementations that scale.

• Monitor and improve AI models through testing, tuning, and feedback loops.

• To collaborate cross-functionally in your own team and across related teams within the organization.

• To keep yourself updated with the latest developments within contact center AI and the fast-paced environment of generative AI

• You should be eager to take on new challenges when exploring these new technologies and to think outside of the box

Who you are:

• University degree in computer science, NLP, data science, statistics or related field

• 7+ years of industry experience with dialog technology, preferably in Google Dialogflow, but similar technologies are also accepted.

• Profound theoretical understanding of machine learning algorithms, including but not limited to the newest versions of generative AI models. Hands-on experience with this technology is a major plus.

• Fluent in at least one of the following scripting languages: Python, Node.js, Javascript, Groovy, or Perl.

• Experience with REST APIs, microservices, and cloud-native application design.

• Hands-on experience with Data Science is a big plus.

• Previous experience building or integrating AI into Contact Center systems (e.g., Genesys).

• Very good analytical and conceptual skills paired with a pronounced ability to structure and simplify complex relationships

• Excellent communication skills are a must due to the cross-functional nature of the role.

• Thriving in a multi-lingual, multi-cultural environment

Where you'll be:

This is a full-time position, based in Bangalore, India

Benefits Highlights:

• Flexible work hours and a hybrid work environment 

• Discounts on our award-winning Electrolux products and services 

• Family-friendly benefits 

• Extensive learning opportunities and a flexible career path