Primary Functions
- Collaborate on the evolution of the product delivery framework which supports repeatable and scalable delivery patterns.
- Facilitate and champion agile frameworks, methodologies, practices and processes for cross-functional technical implementation teams.
- Provide coaching, development and facilitation of continuous improvement methods and practices.
- Support roadmap alignment and decomposition of initiatives.
- Support and facilitate cross-team synchronization using agile methods and rituals, primarily with Cloud Services, Implementations Development, and Technical Implementation.
- Promote a mindset focused on value delivery, continuous learning, and adaptability.
- Coach in the understanding and optimization of the flow of value, including a focus on reducing delays, improving handoffs and dependency management.
- Guide teams in capacity-based planning, using tools and methods that support sustainable delivery.
- Facilitate the removal of impediments and blockers proactively to maintain project momentum and productivity.
- Educate and coach teams and the broader organization on agile mindsets, practices, and frameworks through workshops and training sessions.
- Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
- Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
- Comply with the privacy, security and confidentiality policies.
Prerequisites
- 7+ years of experience in Agile delivery, with a focus on driving value in technical or software implementation environments
- Active agile practitioner certification (CSM, A-CSM, PSM, etc.)
- Experience facilitating development and delivery involving cloud infrastructure builds, platform implementations, and custom software development.
- In-depth understanding of modern cloud infrastructure concepts (AWS, Azure, Kubernetes) and familiarity with software deployment pipelines (CI/CD)
- Demonstrated ability to coordinate cross-functional technical teams in complex implementation scenarios.
- Excellent verbal and written communication skills and ability to engage effectively with technical and non-technical stakeholders.
- Proven ability to guide cross-functional teams in delivering high-impact solutions in dynamic, customer-facing environments.
- Healthcare technology experience or familiarity with healthcare interoperability (FHIR standards, clinical integration, EHRs), preferred.
Skills Required
- 7+ years of experience in Agile delivery in technical or software implementation environments
- Active agile practitioner certification (CSM, A-CSM, PSM, etc.)
- Experience facilitating cloud infrastructure builds, platform implementations, and custom software delivery
- In-depth understanding of modern cloud infrastructure concepts and tools (AWS, Azure, Kubernetes) and familiarity with CI/CD
- Demonstrated ability to coordinate cross-functional technical teams in complex implementation scenarios
- Excellent verbal and written communication skills with technical and non-technical stakeholders
- Proven ability to guide teams to deliver high-impact solutions in dynamic, customer-facing environments
- Accurate daily/weekly reporting of working hours and billable time in NetSuite and proper use of NetSuite project management tool
- Comply with privacy, security, and confidentiality policies
- Healthcare technology experience or familiarity with healthcare interoperability (FHIR standards, clinical integration, EHRs)
What We Do
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR. Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including: -Multiple FHIR versions -FHIR Profiles -Full text indexing of clinical records -Type ahead search functionality -FHIR, HL7v2 and custom ETL for data input -Federated identity and identity provider functionality -International character locale support -Terminology services -Auditing -Smart on FHIR support -Rapid deployment -Extensive administrative tooling Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations. Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide
