DUTIES AND RESPONSIBILITIES
Manage collections for past-due accounts as detailed in the accounts receivable aging report for US accounts, including escalated or high-value accounts.
Receive and respond to incoming client calls regarding finance-related concerns, including credit card payments and account disputes.
Process credit card payments, mark invoices as paid, and issue payment receipts accurately and promptly.
Resolve complex customer disputes regarding past-due balances, performing account reconciliations and identifying trends to prevent recurring issues.
Respond to customer requests via email, including W9 forms, payment receipts, billing contact updates, and address changes.
Oversee the YM-Finance mailbox and Interfax account, ensuring timely and accurate responses.
Prepare detailed collections reports and financial summaries for Sales Managers, Partners, and senior leadership.
Provide guidance and support to junior AR team members, assisting with escalated issues and process improvements.
· Perform additional accounting duties as requested by management, including process optimization initiatives.
QUALIFICATION
Must be a graduate of any business-related course, Accounting or Management Accounting graduate preferred but not a must.
Being certified in computer languages that are pertinent to the role is an advantage.
·A Master’s Degree holder is an advantage.
Minimum 3–5+ years of experience in Accounts Receivable, Billing, Collections, or a related finance role.
Experience in a SaaS company or handling US-based accounts is highly preferred.
Call center or customer-facing experience is an advantage, particularly in resolving escalated client issues.
OTHER SKILLS
Excellent written and verbal communication skills.
High level of accuracy and attention to detail.
Advanced problem solving and dispute resolution skills.
Ability to work independently, manager multiple priorties, and mentor junior team members.
Knowledge with subscription billing platforms, CRMs, and accounting systems (e.g., NetSuite, QuickBooks, Salesforce) is a plus.
Knowledge in Microsoft Excel and financial reporting.
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Optical Benefits including Dependents
Flexible Planned Paid Time Off and Sick Leave
Inclusive and Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company-Paid Life Insurance Coverage
Hybrid Work Arrangement
Hazard Pay
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.
Skills Required
- Minimum 3-5+ years of experience in Accounts Receivable, Billing, Collections, or a related finance role.
- Experience in a SaaS company or handling US-based accounts is highly preferred.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
Momentive Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Momentive Software and has not been reviewed or approved by Momentive Software.
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Leave & Time Off Breadth — Generous PTO, paid holidays, paid parental leave, and paid volunteer time are offered; feedback suggests time off is a consistent bright spot. A remote‑first setup can make taking leave and managing schedules more practical.
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Flexible Benefits — Remote‑first options with remote and hybrid roles provide flexibility in work location and hours. Feedback suggests this flexibility helps offset middling cash compensation for some employees.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, HSA with employer contributions, and pet insurance. Feedback suggests these non‑cash elements contribute to overall package appeal despite tradeoffs elsewhere.
Momentive Software Insights
What We Do
Momentive Software (formerly Community Brands) amplifies the impact of over 30,000 purpose-driven organizations globally. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live.
