Senior Accounts Receivable Analyst

• Own and independently manage the most complex, high-dollar, and contractually nuanced customer accounts, ensuring accurate and timely invoicing in accordance with contractual terms, pricing models, and company policies.
• Serve as the escalation point and senior subject matter expert for billing, collections, and receivables issues, providing guidance on complex account structures and dispute resolution strategies.
• Lead advanced collection efforts for high-risk and significantly aged receivables, exercising discretion to determine escalation paths, negotiate resolutions, and recommend legal or executive involvement when necessary.
• Conduct in-depth analysis of customer account activity, identifying root causes of disputes, chronic delinquency, or billing breakdowns, and drive corrective action.
• Review, approve, and prepare complex adjustments, credits, write-offs, and settlements in accordance with company policy and approval authority.
• Build and maintain strong, executive-level customer relationships, serving as a trusted advisor and primary point of contact for complex billing and payment discussions.
• Prepare and present advanced aged receivables analysis, cash forecasting inputs, dispute trends, and risk assessments to finance leadership and management.
• Proactively identify opportunities to improve cash flow, reduce DSO, and mitigate credit risk through process enhancements and policy recommendations.
• Partner closely with Sales, Operations, Legal, Treasury, and Finance leadership to resolve disputes, clarify terms, and align on risk mitigation strategies.
• Support month-end and audit activities by ensuring AR balances, reserves, and supporting documentation are accurate, complete, and well-documented.
• Lead or support AR-related projects, system enhancements, and process improvement initiatives.
• Provide mentoring, coaching, and technical guidance to AR Analysts I and II, supporting skill development, consistency, and knowledge transfer across the team.
• All other duties as assigned by management.

Required Qualifications – Required qualifications to effectively perform the job.  An equivalent combination of education, training and experience will be considered.  (Additional requirements may be designated by position.)

• High School diploma or GED required; Associates or Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Minimum of five (5) years of progressive experience in accounts receivable, billing, and collections, including ownership of complex, high-value, or contract-driven accounts.
• Demonstrated success resolving escalated billing disputes and materially improving aged receivables and cash flow outcomes.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Expert-level knowledge of accounts receivable, billing, collections, and credit risk management practices.
• Advanced analytical skills with the ability to interpret complex contractual terms, account activity, and financial data.
• Strong negotiation and communication skills, including the ability to manage sensitive, high-stakes customer conversations.
• Proven ability to exercise independent judgment, prioritize competing demands, and make recommendations with financial impact.
• Advanced proficiency in Microsoft Excel, including data analysis and reporting.
• Expert-level proficiency with ERP or accounting systems.
• Ability to maintain confidentiality and handle highly sensitive financial and customer information.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. 

• General office conditions.  Exposed to moderate noise levels.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Ability to use close vision and focus for extended periods.
• Regularly required to talk and hear; frequently required to sit, stand, walk, and bend at the knee and waist.
• Ability to perform repetitive hand, wrist, and finger movements for typing and computer work.
• Must have finger dexterity and hand-eye coordination to operate office equipment.
• Regular and reliable attendance is an essential function of this position.

Benefits: 

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth. 

Medical, Dental, and Vision 

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity  

Company Paid Basic Life and Long-Term Disability  

Company Paid Time Off (PTO)  

7 Company-Paid Holidays plus 1 Floating Holiday  

401(k) with company match  

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services  

Employee discount programs  

Complimentary Grubhub+ membership  

Casual dress code 

This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by an immediate supervisor and other management as required. ACERTUS reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Management reserves the right to change job descriptions, job duties, functions, and requirements.