Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
What Need Can You Fill?
The Senior Accountant role will support leading month and quarter close activities while also supporting the Accounting/Finance team on ad-hoc projects. You will work closely with financial leadership to streamline the month-end close process, owning the preparation of journal entries, reconciliations, and analysis of results. A successful candidate should be able to work in a distributed team, be eager to learn, and be able to work independently once given direction.
What Will You Will Be Doing?
- Support the creation and delivery of monthly invoices as well as supporting the automation of the invoicing process.
- Review accounts payable and prepare weekly runs, including ACH/Wires.
- Identify opportunities for process/system improvements and drive implementation of the solutions.
- Assist in Concur reporting approvals, reporting, and administration.
- Responsible for monthly close activities including preparing journal entries, expense accruals, and bank account and balance sheet reconciliations.
- Prepare Monthly financial statements.
- Perform technical accounting research as needed and provide supported conclusions for review. and inclusion in the company’s permanent files.
- Assist with treasury functions, including managing positive pay and daily cash posting.
- Prepare audit schedules and support external auditors and consultants, as needed for US and UK audits.
- Conduct all business in accordance with Intradiem policies and procedures.
- Perform all other duties as assigned.
What Will You Need To Succeed?
- Bachelor’s degree in Finance or Accounting required.
- Typically requires 6+ years of corporate accounting experience.
- Public accounting experience preferred, ideally in audit.
- Software (SaaS) experience preferred.
- CPA or CPA track preferred.
- Knowledge of USGAAP and internal control frameworks.
- ERP working knowledge–SaaS-based GL package experience (preferably Intacct)
- Ability to travel to internal in-person company events 3-4 times per year.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
What We Do
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.
We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
