The Role
Manage transport operations and act as first point of contact for customer accounts; prepare performance reports, optimize operational processes cross-functionally, own end-to-end operations for smaller accounts, and develop data-driven insights to improve account performance.
Summary Generated by Built In
sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.
We are a growing team looking for a Senior Account Operations with English in the Account Operations Department to help us on our journey to revolutionize road freight logistics. The role is located in our Bucharest office, on-site.
WHAT YOU WILL DO …
- Ensure operational excellence by managing transport operations in close contact with customer accounts, in- and external counterparts acting as the first point of contact for all sides on a daily basis
- Support senior team members by preparing performance reports
- Constantly optimize operational processes in cross-functional cooperation with our Global Operation, Carrier Management & Product teams
- Take over end-to-end responsibility for smaller accounts
- Develop strong data insights to understand account performance.
WHAT WE ARE LOOKING FOR …
- Customer focus: Making your accounts happy is your number one priority
- Executional excellence: You strike the right balance between love for details and diligence while being a pragmatic problem solver focusing on the result
- Quick thinking: You have an eye for interpreting quantitative data, finding actionable insights and devising process improvement plans
- Proactive mindset: You think one-step ahead and come up with solutions before problems arise.
- Teamwork: You strive working in cross-functional teams and have a team-player mentality
- Fluency in English is a must.
WHY CHOOSE SENNDER …
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.
Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.
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Learn more about us on our career website.
Skills Required
- Fluency in English
- On-site work in Bucharest office
- Customer focus and account management
- Executional excellence and attention to detail
- Ability to interpret quantitative data and produce insights
- Proactive problem-solving mindset
- Teamwork and cross-functional collaboration
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The Company
What We Do
sennder – Europe’s #1 digital freight-forwarder platform for Full Truck Loads. sennder is a leading digital road freight forwarder in continental Europe, linking large commercial shippers with small freight carriers. With its in-house-developed platform, sennder provides a new level of automation, transparency and efficiency to the European €300 billion road freight market, which until now has been dependent on paper, phone and fax and characterized by multi-layer subcontracting. sennder’s digital connection to over 40,000 trucks allows for almost unlimited capacities, no matter what time of the day. sennder digitalizes the truckload-shipping ecosystem by providing mobile apps to drivers, fleet management tools to carrier managers and logistics management solutions to shippers. Real-time booking, a designated contact person always on hand, as well as precise live tracking, bring full transparency to any logistics supply chain. By integrating directly with the shippers’ Transport Management and Freight Management Systems via APIs and by cutting the multiple middle men, sennder increases efficiency and reduces cost for all stakeholders
