Senior Account Manager US
Location: US Based and remote options available with visits to our office in Norwalk and other US sites as and when required.
Contract: Permanent
Salary: Competitive
As part of our continued growth in the US, we’re looking for a Senior Account Manager to join our US Client Delivery team at Domestic & General. As an Senior Account Manager, you will play a key role in supporting the successful delivery and growth of assigned client accounts across D&G’s US business. Working closely with the Account Director and Client Relationship Leads, you will help execute client initiatives, manage performance reporting, and coordinate activity across internal delivery teams to ensure outcomes are delivered on time, on budget, and in line with agreed client and business priorities.
The role is hands-on and execution-focused, with responsibility for managing day-to-day delivery activity, supporting growth and commercial initiatives, and acting as a key point of coordination between clients and D&G’s internal teams. While this role does not carry ultimate commercial or contractual accountability for client accounts, it operates closely with Client Relationship Leads and shares responsibility for supporting growth, performance, and high-quality client outcomes.
The role may require occasional domestic travel to client, partner, or manufacturing sites to support delivery activities and conduct on-site audits as needed
What you'll do:
Client delivery & account support
Support the Account Director to successfully deliver key initiatives across client accounts
Act as a day-to-day point of contact, ensuring smooth execution and a great client experience
Turn client priorities into clear, actionable delivery plans with defined timelines
Driving growth & commercial impact
Support the rollout of growth and optimisation initiatives across your accounts
Contribute insights and analysis to help shape client strategy and decision-making
Play a key role in identifying opportunities to enhance performance and value
Performance & reporting
Track and analyse performance against KPIs to ensure we’re delivering on our promises
Produce clear, insightful reporting for both clients and internal stakeholders
Help bring data to life, highlighting trends, risks, and opportunities
Collaboration & continuous improvement
Work cross-functionally to coordinate activity and ensure timely, high-quality delivery
Support governance processes, audits, and readiness checks where required
Champion scalable ways of working and contribute to continuous improvement initiatives
What you’ll bring:
Experience in account management, client delivery, project delivery, or commercial operations roles
Highly organised, with the ability to manage multiple priorities and workstreams at the same time
A strong understanding of how commercial goals translate into operational delivery and outcomes
Confident working with data, with the ability to analyse performance and produce clear, actionable insights
Experience operating in regulated, service-led, or complex environments is a plus
Familiarity with delivery tracking, reporting, or workflow tools would be beneficial
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Skills Required
- Experience in account management, client delivery, project delivery, or commercial operations roles
- Highly organised with ability to manage multiple priorities and concurrent workstreams
- Strong understanding of how commercial goals translate into operational delivery and outcomes
- Confident working with data; ability to analyse performance and produce clear, actionable insights
- Willingness and ability to travel domestically occasionally and visit offices/sites as required
- Experience operating in regulated, service-led, or complex environments
- Familiarity with delivery tracking, reporting, or workflow tools
What We Do
We’re Domestic & General, the appliance care experts. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair and care for millions of products and appliances each year – from fridges and washing machines to TVs and boilers. We’ve also been in business since 1912. (So our customers know they're in safe hands.)
