Vidmob is the creative data company. Its scoring software and analytics have become an essential ingredient in the creative and media decisions of the world’s largest marketers and agencies, as they strive to drive business results through improved creative effectiveness. As the leader in creative data, Vidmob’s influence lies in its partnerships and integrations across the digital ad ecosystem, its dozens of proprietary models, and in operating the industry’s most robustly instrumented human-reinforcement learning model for creativity.
We're looking for a strategic and customer-obsessed Account Manager to join our team and serve as the primary relationship owner for our enterprise clients. This role is about driving long-term customer success, maximizing product adoption, and ensuring our clients realize exceptional value from their partnership with Vidmob. You'll work hand-in-hand with our Account Executives to identify and develop growth opportunities while serving as the trusted day-to-day partner for our clients.
This is a role for someone who thrives on building deep customer relationships, solving complex problems, and thinking strategically about how to drive business outcomes. You'll be responsible for ensuring customer health, driving product adoption, and actively contributing to revenue growth through expansion within your accounts.
What you’ll do:
Own the end-to-end client relationship: Serve as the primary point of contact for a portfolio of enterprise accounts, building deep, trusted relationships with key stakeholders and ensuring exceptional customer experience throughout the client lifecycle.
Drive strategic account planning: Develop and execute strategic account plans focused on retention, expansion, and revenue growth. Proactively identify, qualify, and develop new upsell, cross-sell, and new use-case opportunities within your portfolio to expand account value.
Maximize product adoption and value realization: Become the expert in product capabilities and customer success best practices. Ensure seamless platform adoption, campaign/solution optimization, and maximum client ROI to drive long-term success and satisfaction.
Deliver data-driven insights: Work hands-on in the Vidmob platform to analyze campaign performance and translate data into compelling stories that demonstrate ROI and guide client strategy. Partner with outsourced analytics support while maintaining direct analytical capabilities and platform fluency.
Conduct strategic business reviews: Lead regular business reviews and executive-level conversations to demonstrate value, showcase ROI, align on strategic objectives, and uncover growth opportunities.
Monitor account health and mitigate risk: Proactively track account health metrics, identify early warning signs, and take action to address concerns before they impact retention or satisfaction.
Support revenue growth: Collaborate closely with Account Executives on expansion opportunities, providing customer insights and supporting the development of proposals. Negotiate contract renewals and expansions in partnership with sales leadership.
Be the voice of the customer: Act as the internal advocate for your clients, gathering and synthesizing feedback to influence product roadmap, go-to-market strategy, and operational improvements. Partner with Product, Marketing, and other teams to ensure customer needs are heard and addressed.
Orchestrate internal resources: Partner with cross-functional teams (AEs, Product, Finance) to deliver comprehensive client solutions and bring in the right expertise at the right time.
Maintain operational excellence: Keep detailed account documentation, track activity and engagement in CRM, and provide accurate health assessments and forecasts to leadership.
What we’re looking for:
Proven account management success: You have 5-8 years of experience in Account Management, preferably within a SaaS or AdTech environment; strong background in the advertising industry, digital media, and enterprise/agency client management is highly valued.
Revenue growth track record: You have a proven track record of meeting or exceeding revenue targets through account growth, with demonstrated ability to identify expansion opportunities and close upsells.
Resourceful with technology: You're open to leveraging AI and other emerging tools to work smarter, enhance creativity, and deliver better client outcomes. You look for opportunities to adopt new technologies that can improve efficiency and impact.
Strategic thinker with business acumen: You excel at strategic account planning and executive-level communication. You understand client business objectives and can translate them into solutions that drive measurable impact.
Exceptional relationship builder: You naturally build trust and credibility with diverse stakeholders, from day-to-day users to C-level executives. You know how to navigate complex organizations, manage enterprise and agency relationships, and understand different personas' needs.
Customer-obsessed problem solver: You're deeply empathetic to customer challenges, think creatively about solutions, and are relentless in your pursuit of customer success and satisfaction.
Skilled negotiator: You have experience negotiating contracts and managing complex sales cycles, working effectively with sales leadership to close renewals and expansions.
Data-driven and organized: You use metrics to inform decisions, track account health, and demonstrate impact. You're highly organized and detail-oriented in managing multiple accounts and priorities.
Startup mentality: You're comfortable with ambiguity, adaptable to change, and ready to roll up your sleeves in a fast-paced, evolving environment.
Compensation:
Base salary: $120k– $130k
Commission: $40k – $43k per year
Stock option grant
Please be aware that Vidmob will only contact candidates through emails ending in @vidmob.com. We will never ask for personal information, such as your Social Security number, bank account number, or password, through email. If you receive an email claiming to be from Vidmob that does not come from a @vidmob.com email address, or if the email asks for personal information, please do not respond and report the email to us at [email protected]
Skills Required
- 5-8 years of experience in Account Management
- Experience in SaaS or AdTech environments
- Proven track record of meeting or exceeding revenue targets through account growth
- Experience negotiating contracts and managing complex sales cycles
- Platform fluency and ability to analyze campaign performance in the Vidmob platform
- Experience using CRM to track activity, engagement, and forecasts
- Strong strategic thinking, executive-level communication, and business acumen
- Exceptional relationship-building and stakeholder management (including enterprise and agency clients)
- Data-driven decision making and organized account management practices
- Comfortable with ambiguity and a startup mentality
- Willingness to leverage AI and emerging tools to improve client outcomes
Vidmob Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vidmob and has not been reviewed or approved by Vidmob.
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Affordable Benefits — Affordable plan options are positioned as a standout, including medical, dental, and vision choices described as “completely on the house” for employees. This makes the benefits package feel strong even when cash compensation is viewed as mid-pack.
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Parental & Family Support — Parental leave is described as substantial, with up to 16 weeks of paid leave for new parents. This is repeatedly highlighted as a meaningful component of the overall rewards package.
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Leave & Time Off Breadth — Leave policy breadth is emphasized through an unlimited PTO offering. The practical value is framed as dependent on team norms and workload, but the stated policy itself is expansive.
Vidmob Insights
What We Do
Vidmob is the creative data company. Its AI-based software improves creative and media performance by helping brands and agencies derive their own custom creative best practices, and ensure that those learnings are applied across all flighted media. Vidmob’s approach to using creative data drives brand consistency, reduces creative and media waste, and increases overall business performance across the funnel. As the industry pioneer and leader in creative data, the power of Vidmob’s platform lies in its integrations across the digital ad ecosystem, its analysis of every creative attribute – combined with their associated performance – for over 18 million ad creatives and its unique approach combining human insight and machine data. A portion of every dollar Vidmob receives helps provide access to technology through product donation and technology education through its 501 (c)(3) Vidmob Gives. The company has received over $210 million in venture funding, backed by industry leaders like Adobe, and has received numerous awards including Ad Age’s Best Places to Work and Digiday’s Most Innovative Technology Award.
Why Work With Us
Vidmob is a mission-driven organization, donating over 1% annually to Vidmob Gives, a 501c3 committed to giving back to our communities through service work, donations, and the development of pro bono creative for nonprofits. Learn more about Vidmob at www.Vidmob.com and Vidmob Gives at www.Vidmob.gives.
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