Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Senior Account Manager
Location: London / Hybrid
About the role:
Working with our client, a global law firm, we are looking for an experienced Senior Account Manager who will be responsible for the planning and account management of all creative work, making best use of the resource and turning work around at pace. As the on-site lead, the role requires you to build strong collaborative relationships with the global client base, as well as manage the on-site team to deliver a first-class client experience.
The Senior Account Manager works proactively, understanding marketing strategy and has a desire to deliver the best creative work, partnering closely with clients and challenging them to drive creative and marketing excellence.
Reporting to the Business Director, the Senior Account Manager works within a team of six colleagues, across design, strategy, digital and account management.
What you will be doing:
- Work in true collaboration with a broad range of clients and be responsible for brand guardianship on their projects to ensure that the client experience is as positive as possible.
- Day-to-day resource decisions.
- Line management of a Project Manager and a Digital Content Executive.
- Ownership of process and systems for delivery of client work.
- Interpreting/consolidation of client briefs, setting and managing project timelines, briefing projects internally & externally, ensuring all output meets client requirements.
- Supporting the BD with handling issues of escalation/resolutions, pre-emptying these, managing all resource requirements, escalating potential issues and bottlenecks where necessary.
- Assist with financial management and understanding, ensuring work is billed correctly and timely.
- KPI monitoring and reporting.
- Help with account growth and identifying new opportunities.
What you need to be great in this role:
- Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
- At least 4 years in an agency environment.
- Strong team player and able to demonstrate excellent interpersonal/communication skills with a pro-active approach.
- Strong client facing and presentation skills, ability to inspire and lead others.
- A commitment to high-quality output and service, with an eye for detail.
- Strong project management and organisational skills, ability to multi-task a must.
- Good analytical and numerical skills.
- Able to handle challenging situations and act appropriately.
- Good negotiation skills and ability to close deals quickly.
- Team player with strong work ethic and ability to adapt to and drive change.
- Strategic thinker and able to think analytically at a detailed level.
- The ability to manage and develop junior team members.
Req ID: 16999
#LI-CK1 #LI-HYBRID #LI-MIDSENIOR
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Skills Required
- At least 4 years in an agency environment
- Excellent client engagement skills
- Strong project management and organizational skills
- Good analytical and numerical skills
- Ability to manage and develop junior team members
OLIVER Agency Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OLIVER Agency and has not been reviewed or approved by OLIVER Agency.
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Leave & Time Off Breadth — Feedback suggests vacation, sick leave, and paid holidays are strong elements, with time off frequently highlighted as a standout part of the package. UK materials also describe generous annual leave that increases with service alongside additional personal days.
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Retirement Support — Feedback suggests U.S. employees can access a 401(k), and at least one account notes an immediate match. UK materials indicate a formal pension arrangement within the parent group.
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Affordable Benefits — Feedback suggests U.S. medical coverage is paired with employer-funded HSA/HRA or flex contributions that help offset high deductibles. These subsidies can meaningfully reduce out-of-pocket costs for some employees.
OLIVER Agency Insights
What We Do
Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 200 clients in 46 countries and counting. Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), adidas’ off-shore hub and PepsiCo’s global digital team.
