Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Senior Account Manager
Location: Royal Tunbridge Wells
About the role:
This hybrid role sits at the dynamic intersection of client services, project management, and studio resource coordination. You'll be the linchpin for both agency-side and client-side stakeholders, ensuring seamless project flow from briefing to delivery across a high-volume, fast-paced financial services account in the insurance sector.
What you will be doing:
- Client-Facing / Client Services
- Relationship Management: Serve as day-to-day lead for client communications, ensuring needs are anticipated and exceeded across multiple insurance product lines and campaigns.
- Brief Intake & Clarification: Accurately interpret and challenge client briefs, ensuring strategic and creative alignment with insurance brand objectives and regulatory requirements.
- Status Reporting: Provide regular updates to clients on project status, timelines, and deliverables across policy launches, claims communications, and customer engagement campaigns.
- Expectation Management: Set and manage client expectations around feasibility, timelines, processes, and scope—particularly for time-sensitive insurance marketing and regulatory-driven communications.
- End-to-End Project Ownership: Manage projects from initiation through to delivery, ensuring quality, timeliness, and budget adherence across insurance product marketing, customer retention campaigns, and corporate communications.
- Scheduling & Prioritization: Triage incoming briefs, maintain a live production schedule, and prioritize workloads in consultation with clients and internal teams—balancing BAU insurance communications with campaign peaks.
- Risk Management: Identify risks, bottlenecks, and scope creep—escalating or resolving as appropriate, with particular attention to compliance and regulatory deadlines.
- Quality Assurance: Oversee asset quality and compliance, ensuring all outputs meet brand standards, regulatory requirements, and client expectations across digital, print, and multi-channel campaigns.
- Resource Allocation: Work closely with studio leads to allocate designers, copywriters, producers, and other creative resources across insurance product campaigns, policy documentation, and customer communications.
- Capacity Planning: Forecast, monitor, and report on studio utilization and capacity in line with anticipated project flow, including seasonal insurance peaks (renewals, open enrollment periods, etc.).
- Workflow Optimization: Implement systems and processes to handle high asset volumes and streamline studio operations for multi-product insurance campaigns and always-on customer communications.
- Freelancer/Partner Management: Source and onboard additional resource as required, ensuring seamless integration and output—particularly for specialists in financial services or regulatory content.
- 3+ years' experience in a creative or marketing agency, directly managing projects and client relationships, ideally within financial services or insurance sectors.
- Proven experience handling multiple projects in a high-volume, deadline-driven environment with regulatory or compliance considerations.
- Expertise in project management platforms (e.g., Monday.com, Asana, Workfront, Jira, etc.).
- Outstanding communication skills: adept at presenting ideas, managing feedback, and building rapport with both creative teams and insurance industry stakeholders.
- Sharp organizational & multitasking abilities with clear attention to detail and an understanding of compliance requirements.
- Strong understanding of the creative process, asset production workflows, and studio operations—particularly for regulated financial services content.
- Bonus: Familiarity with insurance products, customer lifecycle marketing, or experience working on financial services accounts.
Req ID: 16794
#LI-CK1 #LI-Hybrid #LI-midsenior
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Skills Required
- 3+ years' experience in a creative or marketing agency managing projects and client relationships
- Experience within financial services or insurance sectors
- Proven experience managing multiple projects in a high-volume, deadline-driven environment
- Expertise in project management platforms (e.g., Monday.com, Asana, Workfront, Jira)
- Outstanding communication skills in managing feedback and building rapport
- Organizational & multitasking abilities with attention to detail
- Strong understanding of the creative process and asset production workflows
- Familiarity with insurance products or customer lifecycle marketing
OLIVER Agency Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OLIVER Agency and has not been reviewed or approved by OLIVER Agency.
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Leave & Time Off Breadth — Feedback suggests vacation, sick leave, and paid holidays are strong elements, with time off frequently highlighted as a standout part of the package. UK materials also describe generous annual leave that increases with service alongside additional personal days.
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Retirement Support — Feedback suggests U.S. employees can access a 401(k), and at least one account notes an immediate match. UK materials indicate a formal pension arrangement within the parent group.
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Affordable Benefits — Feedback suggests U.S. medical coverage is paired with employer-funded HSA/HRA or flex contributions that help offset high deductibles. These subsidies can meaningfully reduce out-of-pocket costs for some employees.
OLIVER Agency Insights
What We Do
Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 200 clients in 46 countries and counting. Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), adidas’ off-shore hub and PepsiCo’s global digital team.
