As a Senior Enterprise Account Manager at Coveo, your expertise in growing and managing an existing customer base of large, global strategic accounts will be key to overseeing the entire sales cycle for our most strategic customers across a variety of industries.
You’ll develop strategies to expand and continuously drive incremental value,revenue and customer satisfaction from our AI Platform. You are passionate and laser focused on customer business outcomes, and just as passionate about cutting edge AI solutions. You have the ability to navigate global, complex accounts, have a strong business acumen, and are comfortable working with C-Suite and Senior IT/ Digital Leaders.
Interested in learning more? Here’s what your responsibilities will look like:- Own and develop your territory – Manage a portfolio of existing enterprise customers, serving as the primary point of contact and owning the customer relationship throughout the engagement.
- Leveraging existing relationships and forging new ones with the CXO level within target accounts. You’ll establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience.
- Expand customer value and revenue – Create and maintain effective, strategic account plans to align with customer business objectives and ensure revenue growth and retention.
- Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes.
- Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value.
- Working closely with cross-functional teams including customer success, marketing, product, renewals ,and customer support to align strategies and ensure client satisfaction. You’ll also communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation.
- Meeting / exceeding quarterly revenue and goal targets.
You’re an ambitious sales professional who thrives in a fast-paced environment and is driven to make an impact. You want to join a company that is extremely innovative and customer centric at its core. You’re passionate about building relationships with customers and getting behind a stellar product, so that delivering value is second nature to you.
If you want to sell one of the market leading GenAI Enterprise-Ready platforms that TRULY delivers value, then you’re at the right place!
- You’re humble, curious, creative, open and most importantly, passionate!
- 6+ years of experience exceeding sales quotas, expanding existing customer accounts in software/SaaS. You’ve sold innovative technologies before and introduced new concepts to enterprise global accounts (AI, Big Data, Cloud, etc).
- Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
- Strong foundation in Enterprise Account approach that aligns solutions to customer strategies to drive expansion.
- Quota-carrying experience in expanding existing named accounts while ensuring high customer satisfaction and retention.
- Skilled at building and managing a strong pipeline for your portfolio. Expertise in identifying high-potential leads, nurturing relationships, and strategically advance opportunities through the sales cycle within key accounts.
- MEDDPICC certification is a plus.
Join the Coveolife!
Skills Required
- 6+ years of experience exceeding sales quotas in software/SaaS
- Experience selling innovative technologies to enterprise global accounts
- Quota-carrying experience in expanding existing named accounts
- Experience selling to C-Suite and Senior IT executives
- MEDDPICC certification
Coveo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coveo and has not been reviewed or approved by Coveo.
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Healthcare Strength — Health coverage and wellness programs include 24/7 telemedicine, mental health support, and on‑site fitness amenities where available. External recognitions underscore a holistic approach to employee wellbeing.
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Wellbeing & Lifestyle Benefits — On‑site gyms, group fitness classes, healthy snacks, ergonomic/home‑office support, volunteer days, and donation matching are emphasized. Hybrid work and flexibility further support day‑to‑day wellbeing.
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Parental & Family Support — Maternity and parental leave top‑ups, the option to extend leave, and on‑site daycare in Quebec City support families. Policies are positioned to ease return‑to‑work and provide practical support for caregivers.
Coveo Insights
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
