Senior Account Manager

Are you a client-focused account manager with a passion for driving strategic growth in the payments industry?

Thredd is seeking an exceptional Senior Account Manager to join our team in London and take ownership of our most valuable client relationships.
You'll act as the trusted advisor and primary advocate for a portfolio of strategic clients, leveraging your expertise to influence cross-functional teams, drive significant revenue growth, and secure long-term partnerships. Your ability to stay ahead of industry trends, spearhead process improvements, and foster strong, consultative relationships will be key to positioning Thredd as a strategic partner delivering exceptional value and sustainable client success.

What you’ll be doing as a Senior Account Manager

• Building and nurturing trusted relationships with mid-to-senior stakeholders, acting as the primary client advocate while aligning Thredd’s goals with client needs.
• Managing client commercial requirements by serving as the central contact, delivering Monthly Business Reviews (MBRs), presenting performance metrics, and analysing trends.
• Maintaining strong knowledge of the payments sector and Thredd’s products while enhancing processes such as pipeline management, deal qualification, reporting, and Salesforce record-keeping.
• Driving revenue and margin growth by meeting sales quotas, identifying cross-sell/upsell opportunities, leading contract renewals, and maximising Net Dollar Retention.
• Collaborating with Implementations during onboarding to up-sell, ensuring smooth go-live transitions, and with Customer Care to resolve operational issues via Jira dashboards.
• Representing Thredd at industry events, leading strategic meetings to develop Account Development Plans, and promoting client participation in case studies, PR, and marketing initiatives.
• Supporting Credit Control by resolving billing issues promptly, ensuring clients remain current, and managing personal goals to deliver consistently.

What you bring to the Senior Account Manager position

• Strong account management experience within financial services handling key accounts and enterprise clients

• Solid understanding of payment processing and the wider tech and payments landscape

• Proficiency in analysing sales data, metrics, and trends to drive insights and decision-making

• Ability to influence stakeholders and negotiate mutually beneficial agreements in contracts and client interactions

• Competence with CRM software, Microsoft Office suite, and other core account management tools

• Accuracy and thoroughness in maintaining client records, reporting, and commercial documentation

• Capability to manage conflicts and challenging situations diplomatically while adapting to evolving requirements
  

Where you’ll work 

Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.  

This Senior Account Manager position requires you to be in the London office (Holborn) two days per week.  

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.  

Thredd is privately held by a consortium of strategic growth firms such as Advent International, MissionOG, Temasek, Viking, Visa and Mastercard. Our investors are fully committed to our future which enables us to work with our clients to create a clear vision and give our employees the stability needed with their career. 

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators. 

Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our client's growth journeys - from early-stage startup through to globally recognized unicorns, including Monzo, Revolut, and Starling. 

Diversity and Inclusion at Thredd 

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you. 

Our Values 

Our values-driven culture is what unites our teams globally and our teams is what drives our success; 

Here are what the values mean for you in this Senior Account Manager position; 

• Own it and deliver – Taking responsibility for your own performance and being successful in your own role 

• Collaborate purposefully – Building trusted relationships with colleagues, supporting activities and being successful together 

• Think differently – Asking questions to check understanding and sharing your ideas to support continuous improvement 

• Act courageously – Stepping out of your comfort zone and embracing change to help you learn and grow