Senior/Principal Product Manager - Business Account Experience

Reposted 10 Days Ago
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London, Greater London, England, GBR
Hybrid
Senior level
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
Lead the Account Experience team at Wise Business to enhance user experiences for small businesses, focusing on product adoption and usage scaling.
Summary Generated by Built In
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Wise Business is a core part of Wise’s mission and is one of the fastest growing parts of Wise. This role is a great opportunity to bring a step change and accelerate a product already at scale and growing rapidly.

We are looking for a Product Manager with a strong understanding building User Experiences for SMBs to lead our Account Experience team. Your mission begins the second a customer completes onboarding and lands in the product: ensuring they don't just join, but thrive, activate, and scale their operations using our full suite of products.

You will own the business experience across the lifecycle including ‘Early Use’ meaning adopting their first set of products and also ‘Deeping the usage’ meaning help business discovery, understand and adopt the full range of products that will help their Business grow. 

Qualifications

Qualifications

  • You have at least 5+ years experience as PM with successful launches that has led to trajectory change in growth

  • UX Obsessed: You believe that B2B software shouldn't feel like "work." You have a proven track record of leading design-heavy products where the user journey is the primary differentiator

  • Small Business Champion: You genuinely understand what it means to run a small business. You know their pain points, their late nights, and why a clear dashboard or a quick statement download matters.

  • Proven Leader: You have led cross-functional teams before. You know how to balance "shipping fast" with "building right."

  • Strategic & Tactical: You can zoom out to define the strategy but aren't afraid to dive into technical details of an API implementation

Bonus:

  • You have experience building B2B software

  • You have experience managing 3rd party relationships

Additional Information

Additional Information

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Skills Required

  • At least 5+ years experience as a Product Manager
  • Proven track record of successful product launches
  • Experience in leading design-heavy products
  • Experience with small businesses and understanding their pain points
  • Experience leading cross-functional teams

What the Team is Saying

Surendra
Smrithi
Pavan
Jennifer
Lindsay
Lauren
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The Company
9,000 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Not Specified
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