Senior Account Manager

As a crucial member of the sales team, the Senior Account Manager’s main responsibility is in supporting the sales team to manage and develop client relationships both pre and post sales through the selling of our online market research solutions; providing pricing, feasibility, and consultation for key clients.  

You will be the master of Dynata’s solutions and pricing, and how to apply these to satisfy client needs and fulfill project requirements. Your primary responsibility is to ensure outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness and building relationships, anticipating client needs, and constantly seeking to find creative solutions.
 

• Manage key client accounts as the primary point of contact, building strong, long‑term relationships.

• Lead client meetings, presentations, and QBRs, providing strategic recommendations and insights.

• Lead proposals, pricing, and solution design across all product sets.

• Identify upsell and cross‑sell opportunities to drive revenue growth.

• Oversee delivery of mid‑to‑large‑scale projects, ensuring quality and timelines.

• Collaborate closely with Operations to troubleshoot issues and optimize outcomes.

• Provide accurate sales reporting, forecasting, and CRM management.

• Mentor junior team members and support continuous process improvement.

• Partner with Account Directors on strategic pitches and major RFPs.

• Support regional teams on an ad‑hoc basis when needed.

• 5+ years in account management, consulting, or market research–related roles.

• Proven ability to manage key clients and complex, multi‑stakeholder projects.

• Strong communication, presentation, and relationship‑building skills.

• High numerical proficiency and strong attention to detail.

• Excellent organizational skills; able to manage multiple priorities.

• Proficient with Microsoft Office and quick to learn new systems.

• Experience mentoring junior staff is a plus.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. Dynata is also an affirmative action employer and welcomes and encourages applications from people regardless of age, disability, race, sex, intersex status, gender identity, sexual orientation, and breastfeeding status.

• Commissions, the Commuter Allowance is paid via payroll

• Wellbeing – flu shot, annual medical check up

• Flexible working arrangements to suit your lifestyle needs

• Wellness perks such as counselling services, health advice etc.

• Career Development with global opportunities

• A culture of appreciation with chances to give and receive appreciation from peers all over the world

• Collaborative and supportive team environment with social events all year round

• Access to development courses and additional training from our internal L&D portal

• GIVE (Get Involved, Volunteer, Engage) day - a day of volunteering to give back to your local community in a cause of your choosing

• Education Assistance to enhance your professional and personal growth

• Central and convenient office location within walking distance to public transport

• Global Diversity and Inclusion initiative where we take strides each day to continue to invest in ensuring our panels and teams are diverse and key topics are discussed

• Being part of a globally recognised brand leader in Market Research, gaining access to insights, new technology, and information about the industry and our 6000+ clients