Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Senior Account Manager
Location: Nottingham, England, United Kingdom
About the role:
We are seeking a Senior Account Manager with strong project management skills. This role is primarily focused on managing the in store development and production of a major high street chemist. You will oversee various projects, manage billing with precision, and elevate our motion production capabilities. You are a strong leader with creative or agency experience, capable of steering client relationships and driving complex digital projects forward. You should be articulate, organised, and have meticulous attention to detail, establishing yourself as a safe pair of hands who ensures nothing falls through the cracks.
What you will be doing:
- Work closely with clients their closest partner, steering the development of their brand and marketing strategies.
- Support the AD with handling issues of escalation/resolutions, pre-empting challenges and managing all resource requirements across creative, motion and production teams.
- Oversee the full lifecycle of in store content from brief to deployment, understanding technical specifications, formats and in-store schedules.
- Interpret and consolidate client briefs, setting and managing project timelines across internal and external teams.
- Brief projects to designers, ensuring all output meets client requirements and is on brand.
- Manage workflows across projects, processes, systems and partner agencies.
- Ensure all content has been through QC and is approved before release to client.
- Drive multiple complex projects forward in a timely fashion.
- Develop, maintain and grow client relationships, identifying new opportunities.
- Demonstrate a positive and high-energy approach with great people skills.
What you need to be great in this role:
- Lead financial management, ensuring work is billed correctly and timely, with particular attention to costing.
- Work with the AD on account profitability and improving billing processes.
- Monitor KPIs including digital content performance and production efficiency metrics.
- At least 3 years in an agency environment, ideally having experience in both cross channel and in store projects.
- Motion production experience would be preferable but not a necessity.
- Confident with billing management and financial oversight, accurately tracking and invoicing motion projects.
- Outstanding team and senior client management with strong presentation skills.
- Strong organisational skills with the ability to multi-task, especially when juggling multiple motion projects at various stages.
- Good analytical and numerical skills with confidence managing budgets.
- Excellent interpersonal and communication skills with a pro-active approach.
- Able to handle challenging situations and act appropriately with composure.
- Be a specialist supporter of the health, beauty and wellness sector.
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
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What We Do
Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 200 clients in 46 countries and counting. Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), adidas’ off-shore hub and PepsiCo’s global digital team.
