Responsibilities
- Engage with multiple customers ranging from Mid-Market to Enterprise to build a stronger partnership between their business and Deputy
- Own the relationship with key decision makers to drive renewal, expansion, and upsell conversations
- Use data and work closely with Customer Success Managers to identify trends with accounts and strategic growth opportunities
- Drive higher levels of adoption for customers who are underutilising the Deputy solution
- Maintain a thorough understanding of a customer’s business needs
- Manage sales funnel of renewals and expansion opportunities while working closely with legal, sales and marketing on commercial aspects of partnerships
- Be proactive about flagging customer risk, issues and threats
- Maintain knowledge of trends in workforce management, and time & attendance industry
- Continuously analyse and deliver feedback to leadership teams and participate in process improvements as well as optimisation of existing procedures
Skills & Experience
- 5+ years of B2B Account Management experience (managing a book of revenue and upselling)
- Strong negotiation skills and ability to navigate multilayer growing organisations
- Results oriented and demonstrate integrity with a proven and consistent record of top performance
- Ability to understand and assess client objectives and create solutions
- Excellent written and verbal communication skills, in particular a strong telephone presence and web presentation skills
- Strong technical aptitude, previous use of Salesforce or similar CRM system
- Willingness and ability to meet with key accounts face to face (when safe to do so)
What the Team is Saying
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What We Do
Deputy is the world’s leading workforce management platform, revolutionizing hourly work for over 1.5 million workers and 375,000 workplaces across over 100 countries. For over 15 years, Deputy has helped businesses to effortlessly navigate and comply with complex labor laws while enhancing employee engagement with predictable, transparent and flexible scheduling, and delivering actionable insights to transform labor efficiency into a competitive advantage.
Deputy is more than just a solution – it’s a trusted partner in building workplaces that foster productivity, well-being, and growth. Discover how we are improving the world of work, one shift at a time at www.deputy.com
Why Work With Us
Creativity and teamwork drive our culture. We embrace diverse ideas and encourage collaboration. Our team enjoys remote flexibility while regularly connecting in person whenever possible. These gatherings foster collaboration, strengthen bonds, and reinforce our commitment to building Deputy together.
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Employees work remotely.
We are a Remote first company. Our workplace Hybrid policy allows for employee flexibility. Deputies are given the option to work from home or work from our WeWork offices.
