What you'll do:
- Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
- Identify, develop, and close growth opportunities within organizations for additional products or services to expand and entrench our position with each customer.
- Proactively work with the Renewals Manager and the wider team to ensure a successful renewal of the assigned customer base.
- Effectively expand customer utilization of products and services via professional services.
- Maintain awareness of the customer environment and promote alternative products or services as solutions.
- Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
- Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
- Proactively schedule regular account reviews with customers.
- Share best practices and help maximize value of our products and services to the customer.
- Maintain subject matter expertise in Everbridge products.
- Represent understanding of customers' businesses (strategy and operations).
- Consistently and effectively use CRM (Salesforce.com).
- Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.
- Demonstrate ability to identify and sell to multiple buyers within an organization.
- Develop a strong understanding of buyer personas, domain knowledge, products, and competitors.
What you'll bring:
- • Education: Bachelor's Degree in Business, Economics, Finance or equivalent experience.
- • 5+ years of sales experience with SaaS or hosted software to commercial accounts.
- • 8+ years of selling into larger commercial accounts.
- • Proven, measurable, and successful experience in growing revenue within existing accounts.
- • Background or training in a consultative/Solution Sales process.
- • A verifiable history of meeting and exceeding sales quotas
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What We Do
Keeping People Safe and Businesses Running. Faster. Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
