Senior Account Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Account Manager to support both existing as well as prospective accounts in need of Zayo fiber infrastructure services in the enterprise vertical. Our Senior Account Manager will develop customer relationships and drive sales of Fiber, Transport, IP, SD-WAN, Edge and Security services to prospects and customers.. The Senior Account Manager is responsible to achieve sales and revenue growth targets through consistent account management and prospecting activities. The ideal candidate has a strong understanding of Fiber Infrastructure, Transport, and IP services with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Location: This remote work position is accepting applicants that reside in the Toronto, Ontario metro area (Canada).

Responsibilities

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches.

• Present proposals and manage customers through a strategic sales process.

• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts

• Apply knowledge of customers, industry, and services to achieve revenue objectives

• Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts

• Manage high volume of work while maintaining a high degree of responsiveness

• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools

• Provide accurate and timely forecasts of sales opportunities.

• Develop and maintain records of customer activity for reporting of sales and forecasts.

• Provide accurate and timely information to management.

• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives are met.

• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

Qualifications

• Bachelor’s degree or equivalent from four-year College; or equivalent combination of education

• Minimum of 3 (three) years of high volume sales experience managing large account patches

• Proven ability to build relationships

• Strong financial acumen

• Quick learner who collaborates well with others

• Excellent communication skills, both verbal and written

• Exceptional customer service and relationship building/maintaining skills

• Excellent time management and organizational skills

• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales

• Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills

• High tolerance for ambiguity and can work successfully in a matrix management model

• Strong understanding of account management & the strategic selling process

• Effective problem solving and interpersonal skills 

• Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus

• General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, and IP

• Ability to travel as required by customers

Estimated base pay range for this role is $62,600 to $83,500 CAD/annually.