Senior Account Manager | Commercial

Reposted 24 Days Ago
4 Locations
Remote or Hybrid
148K-225K Annually
Senior level
Fintech • Financial Services
Ramp helps thousands of businesses control spend, save time, automate busywork—and save an average of 3.5%.
The Role
The Senior Account Manager at Ramp drives product adoption and customer growth by building relationships, consulting on needs, managing retention, and leading strategic conversations across accounts.
Summary Generated by Built In
About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Senior Account Manager, Commercial
About the Role

Senior Account Managers, Commercial at Ramp are trusted advisors and relationship owners post-implementation, responsible for driving deep product adoption, spend activation, and long-term strategic growth across a portfolio of commercial customers. You'll go beyond day-to-day account management — leading executive-level conversations, uncovering multi-layered customer needs, and proactively identifying opportunities to expand Ramp's footprint. You'll also serve as a mentor and resource for the broader team, helping shape how we engage and grow our customer base.

What You'll Do
  • Build deep, trust-based relationships with decision makers and executive stakeholders across your book of business, becoming a go-to partner and driving genuine excitement around Ramp

  • Conduct consultative discovery that uncovers second and third-level pain points, and position solutions that clearly tie to customer needs and business outcomes

  • Own retention, adoption, and expansion across your portfolio — driving urgency through value-led conversations and overcoming complex objections with confidence

  • Develop and execute multi-threaded account strategies, identifying key stakeholders and building relationships across multiple contacts and levels within each account

  • Lead high-impact Executive Business Reviews (EBRs/QBRs), delivering structured, audience-tailored presentations that align on strategy, surface growth opportunities, and showcase Ramp's roadmap

  • Manage SFDC pipeline with precision, maintaining accurate notes, forecasts, and opportunity data that can be leveraged for account-level planning and reporting

  • Serve as a product expert, consulting on core integrations (ERP, HRIS) and distinguishing between customer-side configuration issues and Ramp platform issues to drive faster resolution

  • Deliver targeted, prioritized product feedback on behalf of your customers to influence Ramp's roadmap

  • Proactively identify process improvements across tooling, dashboards, and GTM workflows, and drive those improvements forward

  • Act as an onboarding buddy and mentor to new team members, contributing to continuing education and the overall success of the Commercial AM team

  • Collaborate cross-functionally with product, support, and marketing teams, communicating proactively and managing stakeholder expectations effectively

What You Need
  • 5+ years of account management or B2B sales experience, with a track record of driving expansion and retention within a commercial or mid-market portfolio

  • Demonstrated ability to run executive-level conversations and multi-thread across complex organizations

  • Strong discovery and consultative selling skills — you know how to dig beneath the surface and tie solutions to real business pain

  • Excellent verbal and written communication skills, with the ability to tailor your message to any audience — from finance analysts to C-suite executives

  • Strong organizational and project management skills, with the ability to independently prioritize a large, active book of business

  • Experience maintaining CRM hygiene (Salesforce preferred) and leveraging pipeline data for account forecasting

  • High adaptability and comfort operating in a fast-moving, evolving environment

Nice to Haves
  • Bachelor's degree from an accredited university

  • Experience in financial services or fintech sales

  • Background at a high-growth startup

  • Proficiency in Salesforce, Outreach, or similar productivity tools

  • Familiarity with accounting software (e.g. NetSuite, QuickBooks, Xero, Sage) and/or accounting knowledge (CPA a plus) accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

For candidates located in NYC or SF, the pay range for this role is  $164,000 - $225,000. For candidates located in all other locations, the pay range for this role is $148,000 - $202,000

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO

• Unlimited AI token usage

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (80 days) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice

Skills Required

  • 5+ years of account management or B2B sales experience
  • Demonstrated ability to run executive-level conversations
  • Strong discovery and consultative selling skills
  • Excellent verbal and written communication skills
  • Experience maintaining CRM hygiene (Salesforce preferred)

Ramp Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ramp and has not been reviewed or approved by Ramp.

  • Fair & Transparent Compensation Fair & Transparent Compensation: Pay is positioned as competitive or top-of-market in core technical roles, with strong base pay and total compensation ranges cited for engineers and product roles. Compensation is also framed as including meaningful equity alongside salary, making offers feel compelling versus many startup benchmarks.
  • Healthcare Strength Healthcare Strength: Healthcare coverage is described as comprehensive, often including medical, dental, and vision, with additional primary-care access via a One Medical membership. The package is portrayed as above-average on employer coverage for employees, increasing perceived value of the benefits bundle.
  • Retirement Support Retirement Support: A 401(k) with an employer match is consistently included as a core benefit. Immediate or meaningful matching is presented as a concrete financial benefit that goes beyond a basic plan offering.

Ramp Insights

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The Company
HQ: New York, NY
450 Employees
Year Founded: 2019

What We Do

Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. More than 10,000 customers cut their expenses by 3.5% per year and closing their books 8x faster by switching to the Ramp platform. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow at an increasingly large scale, more than doubling its revenue run rate in the first half of 2022. Valued at $8.1 billion, Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company’s most innovative finance company in 2022.

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