Senior Account Manager

Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard.

Sanas is a 200-strong team, established in 2020. In this short span, we’ve successfully secured over $100 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.

About the role:

The Account Manager is responsible for building and maintaining strong, long-term relationships with clients or customers. They serve as the primary point of contact between the company and its clients, ensuring that the clients' needs and expectations are met while also identifying opportunities for growth and expansion.

Key Responsibilities:

• Develop and maintain strong, positive relationships with assigned clients.
• Act as the main point of contact for client inquiries, requests, and issues.
• Regularly communicate with clients to understand their needs, challenges, and objectives.
• Identify opportunities for upselling or cross-selling products or services to clients.
• Set and track performance metrics and key performance indicators (KPIs) for client accounts.
• Address and resolve client issues, concerns, or complaints promptly and effectively.
• Work with internal teams to find solutions and ensure client satisfaction
• Enhance the product's utility and effectiveness

Qualifications:

• Bachelor's degree in business, marketing, or a related field (Master's degree may be preferred).
• 6+ years proven experience as an Account Manager or in a similar client-facing role.
• Strong communication, negotiation, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple clients and projects simultaneously.
• Knowledge of the industry and the company's products or services.

We are committed to fostering a diverse and inclusive workplace where all individuals, regardless of gender, have equal opportunities to succeed and thrive. We believe, embracing gender diversity strengthens our team and drives innovation, ensuring a welcoming environment for everyone.