Senior Account Manager

Key Headlines

First point of contact for existing and new Fleet and Retention accounts, spanning dealer/broker and LeaseCo level.
Own and grow the Fleet solutions agenda into Leasing Companies and their associated dealer/broker networks.
Drive adoption of Retention solutions with a specific focus on Asset-Risk-Management optimisation and customer retention outcomes.
Identify new client opportunities and cross-sell opportunities across the wider Keyloop portfolio.
UK-based role with regular European travel; account book is pan-European.
Monthly face-to-face team meetings in the UK.

Key Duties & Responsibilities

Deliver excellent account management across dealer/broker and LeaseCo stakeholders.
Maintain weekly dialogue with clients across both Fleet and Retention/Asset-Risk-Management workstreams.
Build and maintain multi-level relationships within LeaseCo organisations (commercial, risk, operations) as well as with dealer/broker principals.
Develop and apply a thorough understanding of LeaseCo commercial models, contract/residual value processes, and remarketing, and how these intersect with dealer/broker operations.
Position Asset-Risk-Management optimisation as a driver of retention and commercial value in client conversations.
Produce Quarterly Review Packs covering Fleet performance, Retention/Asset-Risk-Management outcomes, and system development delivered.
Collaborate with key LeaseCo and dealer/broker contacts to understand their short, medium and long-term Fleet strategies, ensuring Keyloop is the partner of choice.
Keep product/sales presentation material and POS assets current and available on shared portals.
Feed back market intelligence on competitor Fleet and Retention/Asset-Risk-Management offerings to sharpen internal positioning.

Skillset and Experience required

Experience within the automotive sector, ideally within Fleet, Leasing or Asset Finance.
Direct experience working with Leasing Companies (LeaseCos) — understanding of their commercial models, funding structures, and relationships with dealer/broker networks.
Thorough understanding of leasing processes across the value chain: origination, contract management, residual value setting, remarketing, and end-of-contract/asset risk management.
Experience selling SaaS/cloud-based solutions.
Proven track record in account management, ideally managing dealer/broker and corporate (LeaseCo) stakeholders concurrently.
User or provider experience with retention/Asset-Risk-Management solutions, ideally within automotive finance.
Customer- and outcomes-focused, with the maturity and diplomacy to manage engagement across dealer, broker and LeaseCo stakeholder levels — from operational through to senior commercial/strategic.
Able to implement a professional, structured sales approach using MEDDIC (Keyloop's preferred sales methodology) — covering Metrics, Economic Buyer, Decision Criteria, Decision Process, Identify Pain and Champion — alongside use of Salesforce.
Self-driven, ambitious, resilient, highly motivated, competitive, resourceful, excellent communication skills, especially around listening, questioning – politely assertive.
Fluency in English is required, and proficiency in another European language — such as French, Spanish, Italian, or German — is preferred.
Highly organised within a process-oriented environment. Computer literate and familiarity with SF.com an advantage.
Fluency with AI tools such as Claude and Copilot is a plus but not mandatory.