Senior Account Manager

Company Overview

NEP Connect is a key part of the globally renowned NEP Group. We are leaders in delivering critical connectivity services, broadcasting live content across the world through our cutting-edge satellite and Anylive® fibre infrastructure. Every day, we help bring 250 hours of live content to millions of viewers, supporting clients that include global brand names and broadcasters like the BBC, Channel 4, Five, ITV, Sky Sports, to deliver experiential live events and social network streaming to audiences in multiple territories.

With over 4,000 employees across 65 countries, NEP is dedicated to providing superior service and fostering lasting relationships within the broadcast and live events industry.

Role Overview

The Senior Account Manager plays a critical role in driving the growth of NEP Connects managed services connectivity, and media solutions portfolio, identifying, developing, and closing large, complex, and strategic customer opportunities. The role holder will work closely with NEP Connect customers to understand their end-to-end operational, technical, and business challenges, shaping scalable, secure, and innovative solutions that deliver long-term value.

The role requires strong leadership of cross-functional and virtual teams across the NEP Group, ensuring solutions meet both customer needs and NEP’s commercial and operational objectives.

Success will be measured through the delivery of sustainable, profitable growth, strong customer partnerships, and the expansion of NEP Connects strategic footprint across existing and new accounts.

Key Responsibilities

• Own and grow a portfolio of strategic customer accounts, driving long-term, sustainable revenue and margin growth
• Lead large, complex, and strategic commercial opportunities from qualification through to contract signature
• Meet or exceed annual targets for revenue, margin, and strategic deal milestones
• Develop and deliver solution-led sales of NEP Connect services, including managed services, media connectivity, cloud, IP, and hybrid workflows using market knowledge.
• Lead and coordinate RFP and RFI responses, proposals, and executive-level customer engagements
• Act as a trusted advisor to senior and executive customer stakeholders, aligning NEP Connect capabilities to long-term operational and transformation goals
• Develop and own strategic account and major deal plans, including pipeline development, risk management, and forecasting
• Collaborate across NEP Group businesses and global teams to deliver integrated, multi-service customer solutions
• Lead virtual bid teams, ensuring solutions are scalable, secure, resilient, commercially viable, and operationally deliverable
• Navigate complex commercial negotiations, working closely with finance, legal, and technical teams to structure creative and compliant deal solutions
• Champion customer experience, service excellence, and effective contract lifecycle management
• Provide accurate forecasting, reporting, and proactive briefing to senior management on key deals, risks, and opportunities
• Build and maintain strong internal stakeholder relationships to support delivery excellence and long-term account success

What we're looking for:

• Strong strategic and commercial leadership capability, with the confidence to lead senior customer and internal stakeholders
• Exceptional communication, influencing, and stakeholder management skills
• Highly developed negotiation skills across pricing, commercial models, legal terms, and solution design
• Strategic thinker with strong problem-solving ability and commercial judgement
• Ability to manage multiple complex opportunities simultaneously over long sales cycles
• Comfortable operating in a matrixed, global organisation and leading virtual teams

Interests and Background:

• Proven experience in senior account management, strategic sales, or major deals roles
• Track record of winning and closing large, complex, solution-led opportunities (typically 3–18 month sales cycles)
• Strong understanding of commercial models, pricing strategies, business cases, and risk management
• Experience negotiating non-standard contractual terms and bespoke solution designs
• Familiarity with the media, broadcast, and live production sectors, including IP, cloud, and remote delivery models
• Typically 5+ years’ experience in a senior commercial or major deals role
• Demonstrated success delivering growth beyond standard sales targets

What's in it for you?

• Senior commercial role with significant strategic influence across NEP Connect and the wider NEP Group
• Opportunity to lead high-value, high-profile customer engagements and transformation programmes
• Access to global expertise, innovative technologies, and complex delivery environments
• Clear scope for continued progression within NEP’s global commercial leadership community

Development & Training:

• Ongoing executive and leadership development opportunities
• Access to global NEP learning platforms and in-house commercial and technical training
• Exposure to complex, international projects and senior stakeholder environments

More Details:

Location: Alston Dr, Milton Keynes

Working Hours: 9am – 5:30pm; Monday to Friday

All applicants must hold the legal right to live and work in the UK. Please be aware that a security or criminal background check may be required to facilitate internal work visas if on-site work opportunities are provided.