Description
Senior Account ManagerLondon (onsite / travel required when necessary)
Who Are WeHansen is a global provider of software and services to the energy, water and communications industries. With award-winning software used by more than 600 customers in over 80 countries, we help organisations create and deliver new products and services, engage customers, and manage critical revenue management and customer support processes.
In Communications & Media, Hansen works with customers across critical telecom operating domains, including BSS/OSS, customer management, revenue management, service fulfilment, network inventory, CPQ, product catalogue, order management, digital services, network automation and AI-enabled operating model transformation.
Why This Role MattersShape the vision. Prove the value. Win confidence.
The Senior Account Manager will work with Product Delivery, Finance, and Hansen Management. The SAM proactively manages the client relationship, championing the customer within Hansen, presenting Hansen professionally to the client and being responsible for contract, operational and commercial management.
Reporting into VP Sales/Account Mgt. EMEA
- Revenue & Commercial Management: Own invoicing for assigned accounts, manage billing and payment escalations, and maximise revenue and margin performance.
- Contract & Commercial Management: Maintain customer and contract records, manage contract changes and renewals, ensure contractual compliance, monitor delivery against contract terms, and provide accurate internal reporting.
- Customer Relationship Management: Build and maintain strong customer relationships, engage key stakeholders, drive effective communication, share relevant industry and Hansen updates, and continuously improve customer satisfaction.
- Service Delivery Management: Oversee service delivery, maintain service catalogues, collaborate with delivery teams, lead client operational reviews, and act as the escalation point for service issues.
- Sales & Account Growth: Develop and execute account plans, identify growth opportunities, collaborate with clients and pre-sales teams, prepare proposals and tenders, and manage the end-to-end SOW and project initiation process.
Maintains all sales opportunities, contract extensions, and SOW’s in in the CRM
Duties & responsibilities of your role may change from time to time to meet the needs & requirements of the business.
What You BringProven experience within Telcommunications
Proven account management or other relevant client facing experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, from operations level to C-level
Proven ability to manage multiple clients at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Flexibility to travel across the region as required
Diversity, Equity & Inclusion
We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and is committed to creating an inclusive environment for all employees, extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know.
Skills Required
- Account management and client relationship management
- Invoicing and accounts receivable management
- Contract management including amendments, extensions, renewals, and SLA compliance
- Proficiency using CRM to maintain customer, contact, contract, and opportunity records
- Sales planning, developing account plans, and achieving assigned sales targets
- Preparing sales proposals, tender responses and managing SOW and purchase order processes
- Service delivery oversight, attending operational review meetings, and acting as escalation point
- Reporting including contact reports, weekly client summaries, and pipeline reporting
What We Do
Hansen Technologies (ASX:HSN) is a global software and services provider to the energy, water/utilities and telecommunications industries. The company currently serves more than 600 customers in over 80 countries, supported by a collaborative and diverse team that embraces the hybrid way of working. For connection and collaboration, we have more than 36 offices and development centres located around the world. Within the communications industry, 5G represents the next new frontier for our customers – that unchartered territory to create opportunities and capitalise on new business models and resulting revenue streams. In the energy sector, we are in the midst of a transition. The move to renewables and self-generated energy changes the traditional commercial model. Today, our customers are no longer in the era of supplying basic commodity services - they are in era of providing new energy services and related experiences. We help our customers traverse these challenges and opportunities and realise the next new monetisable experiences. And that is why our mission is to provide industry-specific software products and expertise that enables our customers to easily capitalise on the commercial opportunities of the evolving energy, utilities and communications markets. We make this possible by providing highly reliable, mission-critical software and specific industry expertise to help our customers more easily innovate and sell new services and market offerings, comply with changing market regulation, and power new business models in areas such as emerging sustainable energy supply, IoT, and new next-generation connected services. We aim to achieve this through long term collaboration with our customers and partners and through a global workforce of skilled professionals that embrace challenges and are committed to positive outcomes for our company, employees, customers, and the planet
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