Senior Account Manager

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

⚠️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] and verify the role on our official careers page.

Your role as Senior Account Manager

Reporting to our Director, Customer Success, Enterprise Account Management, we are seeking a Senior Account Manager who will serve as a trusted advisor to our expanding portfolio of clients. Your mission will be to drive client success through strategic management of renewals, retention, and engagement initiatives, while identifying and nurturing long-term growth opportunities. You will manage Dialogue’s most strategic clients and partners, leading complex projects and collaborating with internal teams and external stakeholders (brokers, advisors, executives) to build trust, foster lasting relationships, and deliver exceptional client experiences with a passion for exceeding expectations.

What you'll be doing

• Building and maintaining strong, positive relationships with clients and acting as their trusted advisor and advocate
• Developing and maintaining a deep comprehension of the client's business, including their goals, challenges, and competitive landscape
• Identifying and managing risks associated with the client portfolio and collaborating with internal teams to deliver solutions that meet or exceed client expectations, while also achieving business objectives
• Developing and implementing client retention strategies, ensuring client satisfaction and loyalty
• Identifying opportunities for revenue growth and working with internal teams to develop and implement strategies to achieve sales targets
• Acting as a point of escalation for client issues, ensuring they are resolved in a timely and satisfactory manner
• Developing and delivering regular reports to clients, highlighting key metrics, achievements, and opportunities for improvement

We'd love to hear from you if you have

• Bachelor's degree in business administration, marketing, or health related field
• 5+ years of experience in client relations or account management, preferably in a B2B and/or human resources or health and wellness benefits environment
• Experience managing large and complex client portfolios
• Strong leadership skills, with the ability to influence and mobilize internal and external stakeholders
• Demonstrated ability to build positive and trusting relationships with key stakeholders and act as a trusted advisor
• Strong strategic and critical thinking abilities, with the ability to proactively assess risks and opportunities and championing effective solutions
• Excellent organizational and time-management skills, with a strong work ethic and proven ability to meet deadlines
• Adaptable and innovative, with the ability to identify gaps in processes and propose new ways of working
  

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Toronto office
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up