Are you excited to work with innovative cloud and AI technologies?
Do you enjoy helping enterprise customers accelerate adoption and achieve business outcomes with cloud infrastructure?
Join Akamai's Cloud Solutions Group
Akamai Cloud Solutions is helping organizations build, deploy and scale modern applications closer to users while optimizing performance reliability and cost. Our portfolio includes Core Compute, Edge Compute, and Qualified Compute Partner solutions, enabling customers to support everything from traditional enterprise workloads to next-generation AI inferencing and agentic applications. Our team is made up cloud, infrastructure, and customer success professionals who are passionate about helping customers innovate and grow. We're always looking for talented individuals who bring fresh ideas and a customer-first mindset.
Partner with the best
Use your cloud expertise and strategic advisory skills to help customers maximize the value of Akamai Cloud Compute solutions while accelerating adoption of modern applications, AI inferencing workloads, and emerging agentic technologies.
As a Senior Technical Account Manager, you will be responsible for:
- Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions
- Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements
- Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth
- Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices
- Guiding customers on aI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes
- Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
- Driving customer success through regular business reviews, technical consultations, and proactive engagement
- Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health and cloud consumption growth
Do what you love
To be successful in this role you will:
- Have 8 years of relevant experience and a Bachelor's degree or its equivalent
- Have experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role
- Demonstrate a strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments
- Have experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives
- Possess knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures
- Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies
- Have proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams
- Demonstrate strong communication, presentation, and consultative problem-solving skills
- Have experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms is a plus
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from CA$96,400 - CA$173,600/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Skills Required
- 8 years of relevant experience and a Bachelor's degree or equivalent
- Experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role
- Strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments
- Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives
- Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures
- Ability to translate business objectives into practical cloud and AI adoption strategies
- Proven success building trusted relationships with stakeholders from executive leadership to technical teams
- Strong communication, presentation, and consultative problem-solving skills
- Experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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