Are you excited to work with innovative cloud computing and AI technologies?
Do you enjoy helping enterprise customers accelerate adoption and achieve business outcomes with cloud infrastructure?
Join Akamai's Cloud Solutions group
Akamai Cloud Solutions helps organizations build, deploy, and scale applications closer to users with optimized performance and reliability. Our portfolio includes Core, Edge, and Qualified Compute Partner solutions for enterprise and AI workloads. Our cloud, infrastructure, and customer success professionals help customers innovate and grow. We welcome talented individuals bringing fresh ideas and a customer-first mindset.
Partner with the best
Use your cloud expertise to help customers maximize the value of Akamai Cloud Compute solutions. Accelerate adoption of modern applications, AI inferencing workloads, and emerging agentic technologies through strategic guidance.
As a Senior Technical Account Manager, you will be responsible for:
- Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions.
- Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements.
- Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth.
- Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices.
- Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes.
- Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs.
- Driving customer success through regular business reviews, technical consultations, and proactive engagement.
- Maintaining operational excellence through management of key customer success metrics including Net/Gross Retention, NPS, Customer Health, and cloud consumption growth.
Do what you love
To be successful in this role you will:
- Have 8yrs of relevant experience and a Bachelors degree, or it's equivalent
- Have experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role.
- Demonstrate a good understanding of cloud infrastructure, application hosting, networking, and modern compute environments.
- Have experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives.
- Possess knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures.
- Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies.
- Have proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams.
- Demonstrate good communication, presentation, and consultative problem-solving skills.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Compensation
Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from 96,400 - 173,600 CAD/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, RRSP, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Skills Required
- 8 years of relevant experience and a Bachelor's degree or equivalent
- Experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role
- Strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments
- Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives
- Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures
- Ability to translate business objectives into practical cloud and AI adoption strategies
- Proven success building trusted relationships with stakeholders from executive leadership to technical teams
- Strong communication, presentation, and consultative problem-solving skills
- Experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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