Job Description:
The Senior Account Manager – Walmart will lead the development and execution of customer strategy and annual business planning for an assigned Mars Petcare portfolio at Walmart. This role owns the customer relationship and profitable growth agenda across Walmart’s full omni ecosystem, including brick-and-mortar, pickup and delivery, and Walmart.com.
The ideal candidate is a commercially strong customer leader who combines strategic thinking, financial discipline, omni-channel fluency and executional intensity. Walmart experience is strongly preferred; experience with other major omni-channel retailers and related capabilities in eCommerce, category or customer marketing will also be valued.
This role is based in Bentonville, Arkansas with regular in-office collaboration expected. Flexibility is a key enabler—empowering associates to make choices that support both business outcomes and personal needs, including occasional remote work.
What are we looking for?
- Bachelor’s degree required; advanced degree preferred.
- Minimum of 5–7 years of direct customer management, account management or commercial leadership experience within CPG or a related consumer products industry.
- Experience owning or supporting large retail customer business plans, customer relationships, financial performance and negotiations.
- Walmart customer management experience strongly preferred; experience with another major mass, grocery, club or omni-channel retailer will also be considered.
- Experience with eCommerce, customer marketing, category management, revenue growth management or omni-channel business leadership is a plus.
- Experience with retailer and syndicated data platforms, including Walmart Luminate/Scintilla, Circana, NielsenIQ or comparable tools, is preferred.
What will be your key responsibilities?
- Develop, lead and execute the Walmart customer strategy and annual business plan for the assigned portfolio, delivering profitable growth, share improvement and strong customer outcomes.
- Own and strengthen assigned Walmart merchant relationships, serving as the primary Mars Petcare contact for strategic planning, business reviews, innovation discussions, line reviews and negotiations.
- Lead integrated growth plans across stores, Walmart.com, pickup and delivery, ensuring recommendations reflect the total Walmart shopper experience.
- Translate brand, portfolio and enterprise priorities into actionable customer plans across assortment, innovation, merchandising, price-pack architecture, promotion, retail media, digital shelf and availability.
- Own gross and net revenue forecasting, trade investment management and delivery of financial commitments in partnership with Finance, Revenue Growth Management and Sales Planning.
- Use retailer, syndicated, shopper and Mars performance data, including Walmart Luminate/Scintilla where available, to understand business drivers, identify growth opportunities and develop compelling customer recommendations.
- Partner with Strategic Growth & Insights, Customer Marketing, Digital Commerce, Category, Supply Chain/CPFR, Finance and other cross-functional partners to deliver a cohesive Walmart growth agenda.
- Evaluate opportunities and customer investment decisions through both growth and profitability lenses, balancing volume, share, margin, trade efficiency and long-term strategic value.
- Maintain a forward-looking view of business performance, identifying risks, recommending interventions and ensuring disciplined follow-through against customer and financial commitments.
- Operate with an enterprise mindset in a fast-paced, highly visible environment, creating alignment, escalating appropriately and driving action through cross-functional teams.
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- A strong focus on learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Skills Required
- Bachelor's degree
- Minimum 5-7 years of direct customer management, account management or commercial leadership experience within CPG or related consumer products
- Experience owning or supporting large retail customer business plans, customer relationships, financial performance and negotiations
- Advanced degree
- Walmart customer management experience
- Experience with eCommerce, customer marketing, category management, revenue growth management or omni-channel business leadership
- Experience with retailer and syndicated data platforms (Walmart Luminate/Scintilla, Circana, NielsenIQ or comparable tools)
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
