We’re a high-performance, high-trust Account Management team that works with some of the largest and most recognized logos in the world. Every team member contributes to our success, bringing a mix of grit, creativity, and customer obsession to every interaction. We celebrate progress as much as results, sharing best practices openly and learning fast from every win and loss. We push each other to be better and celebrate our successes together.
Our culture rewards initiative and impact. You’ll be empowered to take ownership, experiment, and think strategically about how to drive growth and expansion within your set of accounts. We combine the hustle of a startup with the discipline of an enterprise GTM team - balancing urgency, operational excellence, and an #Unstoppable mindset.
If you’re someone who thrives in a fast-paced, growth-minded environment, where performance is recognized, voices are heard, and the bar is always rising - this is the place for you.
YOUR MISSION
Our belief is simple: making customers better, makes better customers. As a Senior Strategic Account Manager you will manage and grow a portfolio consisting of MURAL’s largest and most strategic customers through establishing strong trust-based relationships rooted in value-creation and successful customer outcomes. Our Strategic Accounts team plays an integral role in our business and sets the standard for what great looks like.
WHAT YOU'LL DOServe as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers.
Understand each customer’s business goals and proactively identify new ways Mural can drive measurable impact and ROI.
Lead strategic planning and success reviews to help customers fully leverage Mural in achieving their transformation and collaboration objectives.
Manage complex customer relationships with multiple stakeholders, ensuring adoption and engagement at every level of the organization.
Own renewals and expansion opportunities, driving customer retention and revenue growth across your accounts.
Build trusted, consultative relationships with business leaders and champions, becoming a go-to advisor on how Mural supports their strategic priorities.
Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales to deliver a cohesive, world-class customer experience.
Help shape the future of our Account Management organization by refining processes, sharing best practices, and contributing to scalable growth.
Act as the voice of the customer internally, sharing insights that inform product innovation and go-to-market strategies.
10+ years of experience leading enterprise or strategic accounts within a SaaS organization, delivering measurable business impact.
5+ years managing multi-million-dollar portfolios with individual accounts exceeding $500K in ARR.
A proven record of driving complex renewals, expansions, and executive alignment at the C-suite level.
Deep experience working with large, global, matrixed organizations, navigating procurement, governance, and change management.
Strategic and analytical mindset with the ability to build multi-year account plans that tie customer outcomes to growth targets.
Exceptional executive presence and communication skills, able to influence and guide senior stakeholders toward shared success.
Ability to thrive in fast-paced environments, shaping best practices, mentoring peers, and contributing to the evolution of the GTM organization.
Possess a strong passion for innovation and learning, always exploring how emerging technologies can accelerate customer transformation.
The base salary + variable pay for this role ranges from $248,000 - $310,000 + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Equal OpportunityWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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What We Do
Mural is a collaborative intelligence company. We connect teams to unlock their potential, increasing the innovation capacity of the enterprise. Mural creates a culture of effective collaboration — where everyone is connected, contributing, and empowered to deliver business-driving outcomes. The Mural Collaborative Intelligence System™ centers around a digital whiteboard collaboration space, where teams work together in real-time or asynchronously. Consulting, innovation, product, information technology, and executive leadership teams collaborate visually with Mural, using guided visual methods and Facilitation Superpowers™ features to connect and innovate. Joining forces with the LUMA Institute, Mural is also transforming how teams work together with a mission to introduce millions to collaboration design. Collaboration design is a new discipline that brings relational intelligence and psychological safety to group interactions — taking aim at isolation and disconnection and helping teams solve problems together with playful, provocative methods of visual thinking. Coming in late 2022, Mural aims to launch the Collaboration Design Institute™ (CDI). The CDI™ will offer training, curriculum development, certification, research, and consultation for professional collaboration designers. Mural is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, Microsoft, GitLab, Steelcase, Thoughtworks, and Atlassian.
Why Work With Us
Every day, we work together in a product that’s designed to cultivate creativity, empathy, and open-mindedness. We are committed to building a team where people of all races, genders, and orientations feel seen, heard, and valued. We strive to be the most equitable employer out there. Come join us and see what it’s like to grow with a diverse team!
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