At Testronic, we don’t just provide services; we architect quality. We are moving beyond traditional QA into Outcome-Led Governance.
We are looking for a (Senior) Account Manager, Managed Clients, a high-level consultant and commercial driver who can navigate the complexities of AAA game development to deliver measurable ROI.
You aren't here to manage a desk; you are here to lead a transformation in how our clients view Quality, Localization, and Risk.
Key Responsibilities
- Own the Strategic Roadmap: Shift the relationship from "vendor" to "partner" by aligning Testronic’s capabilities with the client’s long-term product ROI.
- Drive Outcome-Led Growth: Identify and execute complex cross-sell opportunities that solve structural quality bottlenecks and mitigate high-stakes development risks.
- Navigate Complex Stakeholder Maps: Build and influence networks across Client Leadership (CTOs, Studio Heads) and Production, ensuring Testronic is integrated into the decision-making loop.
- Implement Quality Governance: Lead the adoption of "Shift Left" readiness and design frameworks, challenging client status quo when processes threaten delivery or player experience.
- Translate Data into Value: Shift reporting from "Reactive KPIs" (bug counts) to "Leading Indicators" (risk heat-maps), providing actionable business intelligence.
- Bridge the Dev-Ops Divide: Collaborate with internal Ops and PMs to ensure "Quality by Design" is executed, holding all teams accountable to shared outcomes.
- Market Intelligence Advocacy: Act as a "Thought Partner," advising clients on how to evolve strategies ahead of industry shifts like AI integration and the $100 game economy.
Requirements
- Strategic Sales Excellence: 5+ years of consultative account management in AAA games/tech. Proven track record of value-based selling, not price-cutting.
- Technical Fluency (Mandatory): Deep understanding of the SDLC and QA/Loc methodologies. You must speak "Technical Director" fluently.
- The Challenger Mindset: A documented history of identifying client bottlenecks and pitching unconventional solutions. You are the "expert in the room."
- Analytical Narrative Power: Ability to synthesize complex production data into a compelling story of risk mitigation.
- Operational Bridge-Building: Experience aligning client expectations with internal delivery to protect both margins and reputation.
- Commercial Assertiveness: Superior negotiation skills and a "results-first" orientation.
Benefits
- Industry Influence: Shape the quality strategy for the world's most recognized entertainment brands.
- High-Stakes Autonomy: A dynamic, international environment where strategic impact is rewarded over mere activity.
- Growth: Access to senior leadership and mentorship in a company defining the future of QA
- Competitive compensation with performance-based incentives.
Top Skills
What We Do
Leaders in Quality Assurance, Localization Services, Player Support, Compliance, and Certification, Testronic offers end-to-end Testing and QA solutions for the games industry. We're hiring! Visit our Careers page for all our open positions: https://careers.testroniclabs.com/. Testronic’s high standards have been protecting our clients and safeguarding the consumer experience since 1998. We ensure that our clients efficiently and securely deliver the highest quality consumer deliverables. Quality Matters to us. It has for 25 years. If you're looking for Testronic Film & TV, it is now known as Giant Worldwide (https://www.linkedin.com/company/giantww/mycompany/)
