The Role
The Senior Account Manager will manage strategic customer relationships in the investor sector, driving growth and value while providing actionable insights into sustainability and impact data.
Summary Generated by Built In
Are you energized by uncovering opportunities and driving growth within existing customer portfolios? We’re seeking a Senior Account Manager who will turn that drive into real impact for our Investor sector clients. Trusted by 1000+ institutional investment organizations and corporations, Upright’s impact data is rapidly gaining importance across Europe and North America due to regulatory shifts and rising demand for transparency in measuring real-world investment outcomes.
As a Senior Account Manager, you’ll play a central role in shaping how leading institutional investors use sustainability and impact data to guide their strategic decisions. This is a senior individual contributor role where strong commercial thinking and deep customer understanding come together. In this role, you’ll strengthen and expand partnerships with existing customers, helping them maximize the value of our platform while uncovering and driving new growth opportunities - especially within the rapidly evolving private markets space.
This is not a maintenance role. You’ll be expected to challenge assumptions, spot untapped potential, and translate complex needs into concrete growth - for both the customer and Upright. Your contribution will have a visible impact on revenue, product development, and how entire organizations work with data.
You’ll be the trusted partner for leading asset management and private equity firms, ensuring they fully realize the value of our platform while identifying and driving clear opportunities for growth. Your focus will be on building long-term, trust-based relationships and supporting customers as they integrate impact and sustainability data into their core investment processes.
YOUR RESPONSIBILITIES:
- Owning strategic customer relationships, turning your portfolio into a driver of measurable impact, revenue growth, and long-term value, with a clear focus on renewal and expansion performance.
- Identifying and capitalizing on upsell and cross-sell opportunities, guiding customers to unlock the full potential of the Upright Platform, and delivering against ambitious expansion, retention, and NRR targets.
- Mapping complex customer organizations to understand stakeholders across levels, from hands-on users to senior economic buyers, and building multi-threaded relationships that strengthen adoption and commercial outcomes.
- Acting as a trusted advisor, delivering actionable insights and strategic guidance that shape how customers integrate impact and sustainability data into their decision-making.
- Leading proactive business reviews and portfolio assessments, uncovering untapped potential and translating complex customer needs into concrete growth opportunities.
- Collaborating cross-functionally with sales, product, and customer success teams, ensuring customers experience seamless value while influencing product development and go-to-market strategies.
SIGNS OF BEING A GREAT MATCH FOR THIS ROLE INCLUDE:
- Proven experience in B2B account management, with a strong track record of driving growth, upselling, and expanding customer value within complex solutions.
- Relentless drive to maximize growth within existing accounts, uncover opportunities, and deliver measurable impact for both customers and Upright.
- Strong analytical capability and curiosity, with the ability to quickly understand sophisticated platforms and translate their benefits into actionable insights for clients.
- Experience or strong interest in the financial sector, particularly asset management, combined with a keen interest in how sustainability and impact data can shape investment decisions.
- Exceptional relationship-building skills, with the ability to earn trust and credibility with senior stakeholders and decision-makers.
- Goal-oriented and proactive, with a sense of urgency, ownership, and a determination to achieve ambitious targets.
- Excellent English communication skills, both spoken and written, with the ability to clearly convey complex ideas and insights.
WHAT WE OFFER:
- Opportunity to influence your earnings with a performance-based compensation model and a comprehensive healthcare package.
- A chance to join a quickly growing and highly ambitious impact SaaS company with a mission that matters.
- A fast-paced and dynamic work environment where decisions are made quickly, and progress happens rapidly.
- An opportunity to shape the future of sustainable finance by driving the adoption of a leading impact data solution, making a direct impact on Upright’s growth and success, and applying your skills and experience in meaningful, innovative ways.
- A fun and kind team with exceptional people who care about what they do.
- Exciting professional growth opportunities.
Location: Negotiable, e.g. Helsinki, London, Zurich
Deadline: Candidates will be reviewed continuously and the role will be filled as soon as the right person is found. The specifics of the role will be tailored to match the experience and seniority of the individual.
Psst… curious about what we do? Explore the Upright Platform to see how we're driving measurable impact and transforming decision-making for a better future. Dive in and discover the change you could be part of!
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The Company
What We Do
Upright is an impact data company that has built a new type of a quantification model to measure the net impact of companies. Our mission to equip investors, customers, employees, and companies themselves with common-sense impact data to enable more fact-based decision-making.
Upright hosts the world’s largest open-access database on company impact, the Upright Platform, with science-based impact data on 10,000+ companies available for anyone to explore.
