Attentive

Senior Account Manager, Enterprise Sales

Posted Yesterday

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Hiring Remotely in United States

Remote

120K-135K Annually

Senior level

Artificial Intelligence • Marketing Tech • Mobile • Software

Attentive is the AI marketing platform for leading brands.

The Role

The Enterprise Account Manager at Attentive will drive customer retention and expansion sales, focusing on upsell opportunities and building long-term relationships.

Summary Generated by Built In

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

About the Role

As an Enterprise Account Manager at Attentive, you will be instrumental in driving customer retention and expansion sales into Attentive’s enterprise customer base. You will be the point person for partnering with Customer Success on account planning, contract renewals, and uncovering upsell opportunities. You have the ability to view customer health holistically and seek new opportunities within a current account. You pride yourself in establishing long-term relationships and being the customer’s trusted advisor.

What You’ll Accomplish

Identify upsell/cross-sell opportunities within existing customers
Provide timely and accurate weekly forecasts
Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts
Identify and pursue strategic opportunities for growth within the accounts
Prepare and present data and trends to customers on usage and engagement of Attentive platform
Manage customer inquiries related to commercial aspects of their Attentive agreement
Partnering cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams

Your Expertise

4+ years of experience in a closing sales role, with experience selling into an install base
Experience working in SaaS, specifically in MarTech or AdTech
Demonstrated strong competency around objection handling and creating alignment around product price/value
Analytical account development strategy, using data to find opportunities and prove value
Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close independently
Experience managing the sales cycle across Salesforce.com or other CRM
Entrepreneurial mindset and desire to define processes and build strategy
Demonstrated experience consistently meeting and exceeding quota, with references
Email sales experience nice to have
Willingness to travel (up to 20%)

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $120,000 - 135,000 annually

- Equity is a substantial part of the total compensation package

- This position is eligible for performance-based cash bonus or variable compensation

#LI-JH1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Top Skills

Salesforce

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The Company

HQ: New York, NY

1,000 Employees

Year Founded: 2016

What We Do

Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Why Work With Us

At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.