The Account Manager, Demand within Mistplay's Ad Sales team will play a key role in managing and growing relationships with Mistplay's advertising clients, driving retention, and maximizing account value. Your role will be critical in ensuring clients realize the full value of Mistplay's platform, strengthening long-term partnerships and driving revenue growth.
What you'll do at MistplayServe as the primary point of contact and own the overall relationship for assigned clients.
Build and manage a pipeline of upsell and expansion opportunities to maximize client lifetime value.
Advocate for clients internally by capturing and escalating their feedback across teams.
Deliver strategic feedback and performance insights that strengthen client relationships.
Drive client retention by proactively identifying and mitigating churn risk.
Partner with the Ad Operations team to identify opportunities to improve client performance and unlock upsell potential.
Track industry trends and client-specific developments (e.g., acquisitions, new game launches) to inform account strategy.
Maintain accurate CRM records and report to the [Manager_Title] on pipeline, client trends, opportunities, and risks.
5+ years of experience in strategic client relationship management or sales within the gaming industry or mobile advertising.
Bachelor's degree in Business, Marketing, Communications, or a related field.
Proven ability to build strategic client partnerships and maximize account value through upsells and expansion.
Strong knowledge of the global mobile advertising ecosystem and game publishing business models.
Skilled in pipeline management and reporting, contract negotiation, and custom proposal/sales material development.
Excellent communication and presentation skills, with experience in persuasive, professional client engagement and public speaking.
Strategic thinker with strong problem-solving skills, adaptability, and the initiative to proactively manage client accounts.
Proficiency with CRM software (e.g., Salesforce, HubSpot), sales prospecting tools (e.g., LinkedIn Sales Navigator), and mobile measurement partners (e.g., AppsFlyer, Adjust, Singular).
Working knowledge of gaming industry analytics platforms (e.g., Sensor Tower, App Annie) and standard business tools (Excel/Google Sheets, PowerPoint/Google Slides, Slack, Zoom/Google Meet).
Skills Required
- 5+ years of experience in strategic client relationship management or sales within the gaming industry or mobile advertising
- Bachelor’s degree in Business, Marketing, Communications, or a related field
- Experience building strategic client partnerships and maximizing account value through upsells and expansion
- Strong knowledge of the global mobile advertising ecosystem and game publishing business models
- Experience with pipeline management and reporting, contract negotiation, and custom proposal or sales material development
- Excellent communication and presentation skills, including persuasive professional client engagement and public speaking
- Strategic thinking, strong problem-solving skills, adaptability, and proactive account management
- Proficiency with CRM software, sales prospecting tools, and mobile measurement partners
- Working knowledge of gaming industry analytics platforms and standard business tools
What We Do
Mistplay is the #1 loyalty app for mobile gamers. Our highly engaged community is made up of millions of users looking to discover new games and earn as they play. We reward users for the time and money they spend within the games they download from our platform, and they can redeem those rewards for gift cards. Join Mistplay and unlock your potential in a vibrant, innovative, and collaborative environment where your passion for mobile gaming meets limitless opportunities. **Mistplay’s Mission:** To be the best way to play mobile games for everyone, everywhere! **Fun Facts:** The #1 loyalty app for mobile gamers Over 30M+ lifetime installs globally on Android Over 400+ games to discover on the Mistplay app Doubled our employee headcount in 2023 Backed by GrowthCurve Capital as of December 2021 **Business & Company Achievements:** Ranked as a Top 5 Media Source in 6 different categories spanning ROI & Retention in the Singular ROI Index 2023 Ranked on the 2023 Canada Top 100 - Montreal’s Top Employer list Ranked on the 2023 Canada’s Top 100 - Top Employer for Small/Medium Business Ranked #5 on Deloitte’s Canadian Technology Fast 50 in 2022 Ranked #31 on Deloitte’s North American Technology Fast 500 in 2022 With more to come!
