Senior Account Manager, AMS

JOIN THE PEOPLE POWERING KODIAK        

Kodiak understands that our most valuable resource is our employees, and in order to provide industry-leading service and runtime, you must attract and retain premier talent. To accomplish this, Kodiak focuses on providing internal professional development and training, as well as the best benefits package in the industry.

Summary

Reporting to the Director of Aftermarket Sales, the Account Manager, Senior performs all sales and account management-related activities in his/her assigned geographic and customer account-specific areas, as outlined below.

Essential Duties & Responsibilities

Relational:

• Actively apply the processes of prospecting for and developing customer accounts
• Promote long-term relationships with customers through fair and ethical business practices
• Maintain consistent and effective communication with customer representatives on all accounts – sometimes after-hours
• Entertain customer representatives when appropriate and within Company ethical standards
• Address conflicts immediately whenever customer dissatisfaction arises with the Company or Company’s level of service
• Monitor Company’s performance on all work performed to ensure Customer satisfaction

Technical:

• Detailed understanding of gas compression equipment characteristics of all major OEMs including Ariel, Caterpillar, Waukesha, Frick, etc.
• Support customers with technical expertise for gas compression equipment maintenance, overhauls, revamps, and spare part purchasing
• Generate compressor performance predictions utilizing supplier software
• Correctly identify project specific accessories (i.e. spare parts, upgrades, emissions reduction upgrades, control panels, process and utility piping and valves )
• Generate and provide detailed support information (i.e. lead time, vendor documentation, etc.)
• Stay abreast of all new products and new technology
• Remain current on competitive equipment and services, regional pricing and competition advancements
• Attend and direct corporate and field level meetings to drive performance improvements internally and externally.

Commercial:

• Fully manage the Aftermarket sales business for the assigned territory / customer base
• Responsible for quoting of each job, alignment with Operations to ensure each project meets or exceeds Company profit target
• Promote the benefits of Company services as compared to competitive services
• Understand customer’s forecasted needs, equipment lead-times, and other constraints to ensure timely solutions
• Facilitate and administer all required paperwork and documentation for all transactions including Executed contracts, Purchase Orders, and all Customer required AP processes
• Provide Aftermarket Services quotations and assist in negotiation of contractual matters including MCSA/MSA/Credit
• Resolve billing matters and accounts receivable collections and maintain balance between Company/Customer
• Prospect new accounts on a regular basis
• Maintain familiarity with market conditions and regional activity

Administrative:

• Comply with all Company Safety Policies (including operation of company vehicles)
• Travel up to 50%
• Coordinate with regional shops and service teams to ensure on-time job completion and equipment deliveries
• Communicate customer needs, field concerns, and solutions to appropriate Sales Manager and/or Operations Manager
• Maintain accurate and current information within the Company CRM Reporting System
• Convey competitive information to Company Management
• Comply with all employee guidelines enumerated in the Company Employee Manual
• Offer creative ideas to improve sales/customer performance
• Other duties as assigned
• Strong communication and interpersonal skills
• Proven ability to manage multiple accounts and projects simultaneously  
• Excellent negotiation, problem-solving, and decision-making abilities
• Completing minimum 40 hours of continuing education yearly

Education & Certifications

• High school diploma
• Possess and maintain a valid Driver’s License with clean driving record and have reliable transportation
• Pass the required physical examination, including drug and alcohol screening (scheduled and random)

Work Experience

• Minimum of three (7) years of compression sales experience and/or a minimum of seven (10) years related experience and/or training, or equivalent combination of education and experience required
• Alternative experience may include, compression field operations, compression engineering, or operations support.

Skills & Abilities

• High focus on Ethical behavior
• Develop creative solutions to customer problems. 
• Entrepreneurial and self driven nature with the ability to work remotely to meet and exceed company revenue and profit goals.
• Able to learn thoroughly and gain a proficient technical knowledge of compression and key components of a gas compressor package such as reciprocating and rotary screw natural gas compressors, natural gas-powered engines, and electric driven packages
• Must be able to learn thoroughly and gain a proficient technical knowledge of the gas compression sizing/applications such as Ariel, Frick, Gemini, and Cameron performance sizing software
• Must have a thorough understanding of natural gas service industry including treating, processing, and production equipment
• Proficient with Microsoft Office Products (Excel, Dynamics, Outlook, PowerPoint, etc.)
• Must be able to learn and become proficient in Company CRM

#administrative

Kodiak Gas Services is an Equal Employment Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.