Senior Account Executive

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

• A proven hunter in Enterprise software sales? 

• Motivated by opening new logos and building new territories? 

• Passionate about Cloud, SaaS, and AI-driven CX solutions? 

• Resilient, proactive, and driven by ambitious targets? 

• Comfortable leading competitive, high-velocity sales cycles? 

If so, we want to hear from you! 

Drive enterprise growth across Denmark by acquiring new customers and expanding Genesys Cloud adoption within strategic accounts. This role directly influences revenue acceleration and market expansion by introducing AI powered experience orchestration to organisations seeking to transform customer engagement. You will own the full new business lifecycle, shaping territory strategy, building pipeline from zero, and closing complex, high value deals with senior stakeholders. At Genesys, you will contribute to delivering more human, connected customer experiences at scale while working alongside teams that prioritise collaboration, innovation, and meaningful impact. This role offers strong visibility across leadership and the opportunity to expand your influence across enterprise sales strategy and execution.

• Own end to end acquisition of new enterprise customers across the Danish market, driving consistent revenue growth

• Build and execute territory strategies that prioritise high value accounts and scalable pipeline development

• Generate qualified pipeline through proactive prospecting, partner engagement, and strategic networking

• Lead complex consultative sales cycles that position Genesys Cloud as a mission critical platform

• Engage senior executives and business leaders to align solutions with strategic transformation goals

• Develop and execute competitive win strategies that increase deal success rates in enterprise environments

• Partner cross functionally with business development, presales, marketing, and partners to accelerate deal progression

• Achieve and exceed new business quota through disciplined pipeline management and forecasting accuracy

• Bachelor’s degree in Business, Technology, or a related field

• 8+ years of enterprise software sales experience focused on new business acquisition within SaaS, AI, CCaaS, or cloud platforms

• Demonstrated success acquiring new enterprise customers within the Danish market

• Strong experience in pipeline generation through outbound prospecting and strategic account development

• Proven ability to manage complex, competitive sales cycles with multiple stakeholders

• Excellent communication, negotiation, and executive engagement skills

• Fluency in Danish and English

• Willingness to travel frequently within Denmark and across the region as required

• Experience selling customer experience or contact center platforms

• Familiarity with AI driven solutions and cloud based architectures

• Experience collaborating within partner ecosystems to drive joint sales outcomes

• Strong understanding of enterprise digital transformation initiatives

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.