Senior Account Manager

Sorry, this job was removed at 06:31 p.m. (CST) on Monday, Jun 23, 2025
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Brisbane, Queensland, AUS
Hybrid
Cloud • Fintech • Information Technology • Machine Learning • Software
At Xero, we’re here to help you supercharge your business.
The Role
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact:

As a Senior Account Manager you are responsible for managing, developing and growing large and mid-tier Accounting Partners by helping them to develop and execute a digital strategy. The overall aim is to support their continual success in migrating clients on to the Xero platform. This is a field based role requiring extensive appointment making, meeting management and travel around your allocated territory. You’ll form great relationships with your Accounting Partners and also work closely with your Senior Account Executive colleagues to make sure that you and your colleagues are working in the best way to support Xero’s success overall.

What you'll do:

  • Manage the sales and account management relationships with large and mid-tier accounting partners
  • Drive customer numbers up and achieve monthly targets
  • Drive online strategy deep within the practice
  • Develop ​project plans to support migration to Xero
  • Deliver Xero partner eventsEnsure that a formal Partner engagement plan is developed for each partner
  • Manage the recruitment, education and growth of your partner base
  • Ensure Partners and and other employees within the Practice attend introductory webinars, events & certification training
  • Educate Partners on all partner resources available
  • Monitor all existing Partners as they progress through the sales cycle
  • Update our CRM system (Salesforce) with all client communications including calls, emails and meetings
  • Maintain and update our CRM system of all practice staff and contact details
  • Respond in a timely manner to all Partner enquiries
  • Engage in a call cycle (a minimum of every 8 weeks) with all allocated partners
  • Drive attendance at Xero sales events and Partner Forums
  • Work closely with Partner Services to deliver the business plan

What you'll bring with you:

  • Experience/Knowledge of the workings of an Accounting Practice
  • Proven sales performance
  • Field Account Management experience
  • An interest and intrigue in the emerging online accounting market and Fintech
  • A results driven approach with loads of initiative and ability to work autonomously
  • Outstanding communication and presentation skills and an enthusiasm for building strong relationships
  • The ability to create a quick and strong rapport with partners
  • Attention to detail and follow-up
  • Process driven and takes ownership
  • Passion and desire to make a difference

Why Xero? 
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

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The Company
HQ: Wellington
4,500 Employees
Year Founded: 2006

What We Do

Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.

Why Work With Us

Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.

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Xero Teams

Xero Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.

Typical time on-site: Flexible
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