Senior Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Account Executive (Thailand - Virtual Office)

The Senior Account Executive is the catalyst behind Genesys’ success as an organization. We are looking for someone able to lead through a passion for great CX, Cloud and SaaS innovation and commitment to results.

As a consultative sales professional, the Sr Account Executive maintains and expands relationships with strategically important clients in the Hospitality, Healthcare, and Retail sectors. Assigned to a number of named customers, you will be responsible for driving revenue growth and bringing in net new business from prospects and current customers.

You will own all opportunities and customers and be responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Strategic Value of Role

Generate revenue for Genesys through new logo acquisition and current customer expansion:

• Exceed projected revenue goals in the assigned named accounts

• Land new logo customers for Genesys offerings by fulfilling client needs

• Expand the Genesys footprint within current customer accounts through cross-sell and up-sell opportunities

• Handle all prospect and customer objections and justify their investments in Genesys solution(s)

What You’ll Do:

In this role, the primary responsibilities will include (but are not limited to):

• Collaborate with peers and management around ways to continually improve the sales organization

• Lead account planning process that develops account strategy, financial targets and critical KPIs

• Provide guidance on customer and prospect corporate strategic initiatives

• Identify customer needs and effectively understand and respond to customer objections

• Connect client’s business objectives with Genesys offerings and solutions

• Provide expertise around particular areas of interest to discuss industry best practices and development of high-level strategies

• Retain current customer base and expand footprint through cross/up sell opportunities

• Build and expand relationships with Economic Buyer in prospect and customer accounts

• Establish yourself as a ‘Trusted Advisor’ to the prospect or customer

• Bring net new and innovative ideas to both internal team and the customer

• Be proactive in all aspects of opportunity development, such as SaaS, cloud contact center opportunities and etc.

• Generate short term results whilst maintaining a long-term perspective to maximize overall revenue generation

• Accurate quarterly forecasting and revenue delivery

You’ve Been There and Done This:

• 8+ years' previous business-to-business experience in one or more of the following areas with a documented track record of success:

  • Senior Account Executive

  • Complex and Consultative Sales Environment

• Candidate must have extensive experience selling into the Thailand market

• Sales experience to Hospitality, Healthcare, and Retail industry (highly preferred)

• Cloud or SaaS based enterprise software or CX/contact center industry experience(s) a plus

• Excellent objection handling and negotiating abilities

• Strong collaboration skills and ability to work alongside multiple team members

• Strong time-management and organization skills

• Ability to multi-task and manage multiple streams of work simultaneously

• Excellent written and verbal communication skills

• Ability to effectively communicate with internal stakeholders

• Highly resourceful when need to overcome barriers and objections

• Proven record of meeting/exceeding established goals

• Ability to communicate with all levels within customer/prospect’s organization

• Ability to communicate and present to Genesys management as required

• Languages: Native/Fluent Thai, Intermediate level or higher English

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Thailand.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.