As a Senior Account Executive, you will hunt new logos as well as own and grow a focused set of high-value, strategic client relationships. In addition to new account acquisition, you will proactively manage accounts, drive long-term technology alignment, and identify new revenue opportunities through business conversations, strategic reviews, and close partnership with our vCIO team. This is a hybrid hunter/farmer relationship-first, growth-oriented role with a strong emphasis on planning, value delivery, and expansion.
NOTE: 20% travel expectation. You will visit with clients onsite as needed throughout your local territory.
ROLE QUALIFICATIONS
4–6 years in Sales, Account Management, Client Success, or similar client-facing role (MSP or IT services preferred).
- Proven track record of success in achieving sales quotas, growing revenue within existing accounts and building long-term business relationships.
- High business and technical acumen with the ability to translate technical service into business value.
- Excellent communication, presentation, and strategic planning skills.
- Strong familiarity with MSP tools (e.g., ConnectWise, HubSpot/Salesforce, IT Glue).
- High energy, self-starter with internal motivation and strong drive to succeed.
- Active rolodex of contacts a plus.
ROLE RESPONSIBILITIES
- Develop and implement comprehensive new client development strategies to achieve sales goals and drive sustainable growth with a focus on building recurring revenue.
- Proven track record of success in prospecting for new clients via cold calling, LinkedIn, canvassing, networking, etc.to develop pipeline from initial contact to close.
- Serve as the primary relationship owner for a small portfolio of high-value accounts.
- Conduct regular NFN/NFE meetings to anticipate needs, review metrics, and align goals.
- Lead or co-lead QBRs with vCIO, with focus on roadmap alignment, client goals, and risk management.
- Proactively identify upsell opportunities (projects, MRR, services, or products) based on client maturity and business drivers.
- Serve as the client’s advocate across internal departments, ensuring consistent service quality.
- Monitor client health, satisfaction, and renewal timing, initiating strategic conversations well in advance.
- Maintain detailed account plans and forecast pipeline accurately.
- Participate in strategic initiatives such as contract negotiations, client retention programs, or executive briefings.
Success Metrics
- Quota attainment (MRR, professional services, upsells)
- New logo acquisition (bookings and revenue)
- MRR and project revenue growth
- Client retention & satisfaction (NPS/CSAT)
- Strategic roadmap execution
- Forecast accuracy and account plan quality
Benefits
- Competitive OTE (salary + commission)
- Quarterly Bonuses
- Progressive, flexible PTO
- Medical/Dental/Vision/Life/Disability coverages available
- 401k with company match
- Career Development and Coaching
- Fun work environment!
Skills Required
- 4-6 years of experience in sales, account management, client success, or a similar client-facing role
- Experience in MSP or IT services
- Proven success achieving sales quotas
- Experience growing revenue within existing accounts
- Experience building long-term business relationships
- Strong business and technical acumen with the ability to translate technical services into business value
- Excellent communication and presentation skills
- Strategic planning skills
- Familiarity with MSP tools such as ConnectWise, HubSpot or Salesforce, and IT Glue
- Self-starter with strong internal motivation and drive to succeed
- Active rolodex of contacts
What We Do
CompassMSP is a strategic managed IT and cybersecurity partner for small and midsized businesses. Founded in 2016, it provides cloud, security, compliance, and managed IT infrastructure services, including 24/7 monitoring, help desk, patching, SOC monitoring, co-managed IT, and industry-specific compliance support. The company helps organizations keep systems secure, stable, connected, and aligned with business priorities across regulated and professional-service sectors.
