Senior Account Director

About Uncovered:
Uncovered is an award-winning, London-based social-first creative agency founded in 2017.
Social sits at the heart of everything we do.
From strategy to production, our team is fluent in the language of social, with a deep understanding of culture, platforms and the audiences that shape them. Working with a diverse portfolio of brands, we uncover what makes each one distinctive and create ideas built for where attention lives today. Our approach is rooted in social-first fundamentals: real people, real stories and video-first creativity.
We create at the speed of social; strategising, ideating, designing and producing through our team of in-house strategists, creatives, art directors, copywriters, producers, editors and videographers. We test, learn and iterate in real time, delivering end-to-end solutions from creative strategy through to production, reporting and analytics.
Named Campaign's Social Media Agency of the Year in 2026, Uncovered has become one of the UK's fastest-growing creative agencies, driven by a simple ambition: to build the best social-first creative agency in the world. Today, as part of LBG Media, we combine independent creative thinking with unrivalled social insight and cultural influence to help brands create work that earns attention and drives meaningful impact.
Our culture is as important as our creative. We believe the best ideas come from diverse perspectives, collaborative thinking and an environment where people can do the best work of their careers. With women representing around 60% of our leadership team, we're committed to building an inclusive, ambitious culture where talent is nurtured, creativity thrives and everyone has the opportunity to make a difference.

The Role:

This role is responsible for leading the direction and day-to-day management across a portfolio of clients, acting as a key client contact for senior stakeholders.

The Senior Account Director should be operating as a trusted advisor to senior clients, while internally raising the bar across thinking, execution and team performance.

Responsibilities:

Client leadership

• Own senior relationships across a portfolio of key accounts

• Stay on top of your client’s business updates and long-term challenges

• Lead on client satisfaction and retention

• Manage scope delivery discussions
  

Strategic oversight

• Partner with strategy team to lead the social strategy and transformation across accounts and campaigns and ensure strategy is pulled through to execution

• Ensure all work ladders up to client business and brand objectives

• Stay on top of platform shifts affecting your portfolio

• Champion the Uncovered approach in X-agency groups, pushing for strong integration across owned, earned and paid
  

Commercial ownership

• Hold responsibility for account revenue, forecasting and profitability

• Identify and convert growth opportunities across services

• Support scoping of retainers and large projects
  

Team leadership

• Lead and support the account service team on your portfolio

• Develop senior talent

• Raise the standard of thinking, presentation and client servicing

• Share insight and learning across teams

• Act as a role model for culture, behaviour and accountability
  

Experience

• Experience leading large social or integrated accounts

• Strong commercial acumen and comfort owning client commercials

• Proven ability to influence and build trust with senior stakeholders

• Deep understanding of organic social, paid media and content production

• Experience leading senior team members and managing performance

• Confident presenter and strategic thinker
  Calm under pressure, solutions-focused and decisive

Benefits:

• Hybrid and Flexible working (Monday & Friday work from home)

• Free Breakfast, Snacks & Drinks

• Pension Scheme

• Friday 3pm Finish

• Cycle to Work Scheme

• SPILL Therapy Support

• Monthly Wellness Fund

• Eye Care Allowance

• £500 Referral Scheme

• Personal Development Day

• Dental Health Plan

• 12 Month Season Ticket / Travel Loan

Uncovered Group is an Equal Opportunity Employer. We strive to be a diverse workforce, where all can thrive and belong. Uncovered is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.