As the Senior Director of Account Management, you will play a crucial role in driving our sales strategy and maintaining strong relationships with our valued clients. Your primary focus will be on managing and growing our existing accounts, ensuring customer satisfaction, and identifying new business opportunities.
This is an individual contributor role with no people management responsibilities, based in the UK. We work in a hybrid model, with our team coming together twice a week at our centrally located London office. It’s a great opportunity to enjoy the flexibility of hybrid working while staying connected with colleagues, collaborating face-to-face, and being part of a vibrant UK team.
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Responsibilities
- Manage and grow a portfolio of existing accounts, ensuring client satisfaction and retention.
- Cross-sell and upsell Icertis solutions to expand our footprint within client organizations.
- Build and nurture relationships with key stakeholders and CxO-level executives.
- Handle customer escalations and provide timely, effective solutions.
- Collaborate with the sales team to develop and execute account plans.
- Stay updated on industry trends and client needs to identify new business opportunities.
- Conduct regular performance reviews and provide feedback to the account management team.
- Ensure compliance with company policies and procedures.
- Represent Icertis at industry events and conferences.
- Experience selling SaaS solutions with embedded agentic AI, articulating the value of autonomous AI agents that optimize workflows, enhance decision-making, and drive business efficiency.
- Experience in managing complex accounts and building strong client relationships.
- Excellent communication and presentation skills, with the ability to articulate complex ideas.
- Strong leadership and team management skills.
- Proficiency in using CRM systems and sales enablement tools.
- Ability to work independently and manage multiple projects simultaneously.
- Fluency in German and English is required.
- Willingness to travel as needed.
- A results-driven and customer-centric mindset.
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About the TeamWho we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
Skills Required
- Experience selling SaaS solutions with embedded agentic AI and autonomous AI agents
- Experience managing complex accounts and building strong client relationships
- Excellent communication and presentation skills
- Strong leadership and team management skills
- Proficiency in using CRM systems and sales enablement tools
- Ability to work independently and manage multiple projects simultaneously
- Fluency in German and English
- Willingness to travel as needed
- Results-driven and customer-centric mindset
Icertis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Icertis and has not been reviewed or approved by Icertis.
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Fair & Transparent Compensation — Pay is described as competitive in select roles and markets, and bands for functions like sales and engineering often track broader tech‑market levels. This points to compensation that can align well with market for certain functions and geographies.
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Retirement Support — A 401(k) with company match is employer‑verified in the U.S., indicating solid retirement benefits in core markets. This provides a clear foundation of long‑term financial support.
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Leave & Time Off Breadth — Vacation and paid time off are employer‑verified in the U.S., and programs such as “7 Days for Humanity” and an additional July 4th break extend time‑off options. Together these elements reflect a broad mix of leave offerings beyond standard PTO.
Icertis Insights
What We Do
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
