Senior Account Associate

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
As an Account Associate, you will:

• Own a portfolio of customers, managing the full renewal cycle from proposal through customer acceptance and execution.
• Build and deepen long-term, value-based relationships with key stakeholders through regular remote and occasional in-person meetings.
• Protect and grow revenue by applying thoughtful pricing and margin strategies, mitigating churn risk, and uncovering opportunities to expand Atlassian's footprint.
• Act as a trusted advisor, helping customers understand their broader business challenges and recommending Atlassian solutions that align to their goals.
• Demonstrate clear value to customers by interpreting product usage and business data, and by gathering feedback from multiple stakeholders.
• Confidently position Atlassian against competitors by using your understanding of the market, industry trends, and customer personas.
• Consistently manage to results: prioritize your pipeline, organize your work, and execute with discipline to meet or exceed renewal and retention targets.
• Communicate clearly and persuasively with a range of audiences, adapting your style and medium, and actively listening to ensure shared understanding.
• Collaborate closely with Sales, Customer Success, Support, and other partners to deliver a seamless, high-quality customer experience.
• Continuously improve how you work by testing new approaches, embracing change, and sharing best practices that help the broader team scale.
• Use sound judgment to solve problems quickly, identify root causes, and propose creative, practical solutions for customers and teammates.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: USD 112500 - USD 146875
Zone B: USD 100800 - USD 131600
Zone C: USD 93600 - USD 122200
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .