At Sender One, climbing is about more than reaching the top of a wall—it’s about the people who encourage us, challenge us, and make us feel part of a community. We’re looking for an Employee Experience Generalist who wants to bring that same spirit to the workplace.
You’ll help make Sender One’s values real throughout the employee journey, from a candidate’s first interaction through onboarding, growth, recognition, and beyond. As a trusted resource for employees and managers, you’ll blend care for people with strong execution—improving processes, supporting a positive culture, and making sure the details that matter don’t fall through the cracks.
How You’ll Make an Impact- Create a welcoming, values-led employee experience through onboarding, training, recognition, and team connection.
- Be an approachable, fair-minded partner to employees and managers, helping navigate HR questions and workplace processes with empathy and discretion.
- Support thoughtful, consistent recruiting and selection practices that help us bring great people onto the team and set them up to succeed.
- Help strengthen HR operations through accurate records, performance-review coordination, useful reporting, and sound employment practices.
- Look for opportunities to make our people programs and processes more engaging, effective, and aligned with the Sender One experience.
- Bring 2-5 years’ experience in core HR work such as recruiting, onboarding, employee relations, performance processes, engagement, benefits, training, and employee communications.
- Understand basic federal, California, and LA/OC employment laws and employment best practices.
- Are organized, proactive, and dependable—you follow through, close loops, and take ownership.
- Communicate clearly and proactively with different personalities and all levels of an organization.
- Use sound judgment, protect confidentiality, and approach people and situations with an open mind.
- Enjoy learning, welcome feedback, and turn observations into practical improvements.
- Care about climbing, community, and creating excellent experiences for employees and guests.
- Helpful experience and systems include: Google Workspace, Paycom (or similar HRIS/HCM), Basecamp (or similar communication/project management tool), Employee Navigator, canva.
Sender One brings climbing, community, and personal growth together. In this role, you’ll help strengthen the people and culture practices behind that experience—so our team feels the same care and connection we aim to offer every guest.
RoleFull-Time, Non-Exempt, onsite at any Sender One location, reports to Director of People and Culture
Target Compensation: $65,000 - 80,000, depending on experience + cool employee perks
Skills Required
- Experience with interviewing, hiring, onboarding, and offboarding
- Experience with employee relations
- Experience with performance and document management
- Knowledge of local, state, and federal labor laws and company policy compliance
- Knowledge of Google Suite, including Gmail, Sheets, Docs, and Drive
- Ability to maintain confidentiality
- Strong task management and administrative skills
- Ability to communicate and collaborate respectfully with employees, managers, and leadership
- Bouldering, top-rope, and lead-belay climbing knowledge
- Knowledge of Paycom
- Knowledge of Basecamp
- Passion for climbing and supporting employees and guests
- Ability to work full-time on-site and attend weekly, monthly, and quarterly meetings
What We Do
Sender One is a premier indoor rock climbing operator in Southern California dedicated to helping people discover themselves and connect with others. They provide world-class facilities featuring top rope and lead climbing, bouldering, and a dedicated fitness and yoga studio, along with 'Sender City,' an interactive climbing experience designed for kids, families, and birthday parties.
